Manager of Account Management

2 days ago

Lincoln, United States ALLO Communications Full time

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

As the Manager of Account Management, you will be a pivotal leader within our organization, overseeing the strategic direction and performance of our dedicated account management team. You will be responsible for driving customer satisfaction, fostering strong relationships, and maximizing revenue growth through effective account management strategies.

This is an in office position in Lincoln, NE.

RESPONSIBILITIES:

  • Team Leadership: Lead and mentor a high-performing team of account managers, providing guidance, coaching, and support to ensure their success.
  • Account Management Strategy: Develop and implement comprehensive account management strategies that align with our overall business objectives.
  • Customer Relationship Management: Build and maintain strong relationships with key customers, understanding their needs and providing exceptional service.
  • Revenue Generation: Drive revenue growth through effective upselling, cross-selling, and account penetration strategies.
  • Performance Management: Monitor and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.
  • Process Optimization: Continuously evaluate and refine account management processes to enhance efficiency and effectiveness.
Other typical duties include:
  • Develop content to inform customers about new developments in the company's products
  • Developing quotes, proposals and agreements
  • Training personnel and helping team members develop their skills
EDUCATION:
  • Bachelor's degree in either a business or technical area preferred
EXPERIENCE:
  • Relevant work experience with telecommunication services and data networks
  • Relevant work experience involving sales or customer service
SKILLS / KNOWLEDGE / ABILITIES:
  • Must be self-motivated with experience in sales and knowledge of technology
  • Must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • Must have strong presentation skills
  • Must be able to communicate professionally verbally and in written response to emails, RFPs, and when submitting reports
  • Strong analytical abilities as well as persuasion/negotiation skills
  • Proficiency at eliminating sales obstacles through creative and adaptive approaches
REQUIREMENTS:
  • Remain upright on feet for extended periods
  • Remain stationary for extended periods
  • Ability to communicate information
  • Move on foot up to 10 miles per day
  • Ability to operate a computer
  • Ability to work outdoors
  • Possess/Maintain a valid Driver's License
  • Travel requirement up to 15%
People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO:
  • Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously
  • Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
  • Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
  • Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
  • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
  • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.


ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.

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