Receptionist

4 weeks ago


Charleston, United States Edgewood Summit Full time
Position Title: Administrative Assistant Date: August 12, 2024

Department: Ridgemont Job Status: Non-Exempt

Reports To: Director of Nursing Job Code: 40

Job Qualifications:
  1. Possess good communication skills
  2. Have experience in telephone operator responsibilities and dealing with the public
  3. Professional and courteous manner
  4. A high school graduate or equivalent
Basic Functions:

Act as the first point of contact as a receptionist and telephone operator. Assist in security of the Residents and the Community. Responsible for greeting, announcing, and screening of visitors. Create a pleasant, warm atmosphere and a good first impression of the Community.

Basic Responsibilities:
  1. Answer the telephone appropriately and transfer calls to the correct extension while using good judgement, tact, and courteousness.
  2. Must screen and announce all visitors to Residents.
  3. Must be knowledgeable to respond to requests for information.
  4. Accept packages for Residents and deliver.
  5. Monitor emergency panels and be knowledgeable of fire response procedures.
  6. Accept service requests for maintenance.
  7. Assist with security and emergency situations.
  8. Interacts with residents, guests, and staff in an atmosphere of hospitality.
  9. Actively incorporates Pinnacle standards into everyday performance.
  10. Oversees all Assisted Living Resident appointments and schedules transportation/escort as needed.
  11. Responsible for ensuring that all Caregivers in the facility have had background check and all necessary paperwork is up to date. Also responsible for hosting quarterly meetings and discussing current events with the Caregivers.
  12. Responsible for ordering all office and medical supplies for Assisted Living and Residents.
  13. Responsible for taking minute notes for the monthly Assisted Living meetings.
  14. Responsible for scheduling the receptionist desk
  15. Maintains a paper record file for all Assisted Living Residents.
  16. Maintains an emergency information file for all Independent Living Residents.
  17. General office tasks.
  18. Responsible for monitoring security cameras.
  19. Responsible for all paper/digital forms used by Assisted Living and ensuring they are up to date and stocked.
  20. Will be making phone calls to Residents' family members as needed.
  21. Updates and maintains an employee roster for Assisted Living.
  22. Responsible for ensuring that all Residents are in the MatrixCare Health System. All information will need to be input correctly and all documents will be scanned into the Residents' file.
  23. Responsible for collecting/doing paperwork for Ridgemont Residents getting vaccines, going on outings, doctor's appointments, etc.
  24. Perform other related duties as assigned.

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