PT Customer Service Leader

2 months ago

Madison Heights, United States Food Lion Full time
Address: USA-VA-Madison Heights-Rt 29 N Seminole Dr
Store Code: Store 00199 Front End (7207225)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 387899_external_USA-VA-Madison-Heights

  • PT Customer Service Leader

    3 weeks ago

    Madison, United States Hannaford Supermarkets Full time

    Address: USA-ME-Madison-225 Main Street Store Code: Store 08254 Management (7244401) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local...

  • Licensed Physical Rehabilitation Specialist

    1 week ago

    Madison Heights, Michigan, United States PT & Me Full time

    OverviewCompany Name: PT & MePosition: Pelvic Health Physical Rehabilitation SpecialistEmployment Type: Full-TimeSalary Range: $70,500-$86,000 DOE + Profit Sharing + Student Loan AssistanceExperience: 1+ Years (New Graduates are encouraged to apply)Sign-on Bonus: Up to $7,500 for qualified candidates.For over 50 years, PT & Me has been dedicated to providing...

  • PT Customer Service Leader

    2 weeks ago

    Colonial Heights, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 306419_external_USA-VA-Colonial-Heights Address: USA-VA-Colonial Heights-15702 Jefferson Davis Hwy Store Code: Store 00620 Front End (7213189) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve...

  • PT Customer Service Leader

    1 month ago

    Colonial Heights, United States Food Lion Full time

    Address: USA-VA-Colonial Heights-15702 Jefferson Davis Hwy Store Code: Store 00620 Front End (7213189) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE...

  • PT Customer Service Leader

    2 months ago

    Colonial Heights, United States Food Lion Full time

    Address: USA-VA-Colonial Heights-15702 Jefferson Davis Hwy Store Code: Store 00620 Front End (7213189) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE...

  • Customer Service Team Leader

    4 days ago

    Madison, Wisconsin, United States WP Beverages, LLC Full time

    Position OverviewThe Customer Service Team Leader is responsible for overseeing the customer service department. This role aims to drive "sustainable growth through the effective sale and distribution of refreshing beverages, innovative customer-centric marketing strategies, and exceptional customer support". The Customer Service Team Leader achieves this...

  • Technical Service Leader

    4 days ago

    Madison Heights, Michigan, United States Micro Center Computers & Electronics Full time

    Position OverviewThe Technical Service Leader plays a pivotal role in overseeing the operations of our Computer Service Repair Department and Knowledge Bar associates. This position is essential for maintaining high standards of service and ensuring customer satisfaction.Key ResponsibilitiesProvide direction and support to the Computer Service Repair team,...

  • Airport Customer Service Agent

    1 month ago

    Madison, United States Unifi Full time

    General information Job Title Airport Customer Service Agent - MSN (PT) Date Thursday, June 6, 2024 State Wisconsin City Madison Base Pay Rate: $ 17.00 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M....

  • PT Customer Lead

    2 months ago

    Madison Heights, United States Food Lion Full time

    Address: USA-VA-Madison Heights-Rt 29 N Seminole Dr Store Code: Store 00199 Front End (7207225) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To...

  • PT Customer Lead

    2 weeks ago

    Madison Heights, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 387898_external_USA-VA-Madison-Heights Address: USA-VA-Madison Heights-Rt 29 N Seminole Dr Store Code: Store 00199 Front End (7207225) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more...

  • Senior Customer Support Leader

    4 days ago

    Madison, Alabama, United States Circle K Stores, Inc. Full time

    Join our team as a Senior Customer Support Leader.Key Responsibilities:Delivering exceptional service to our valued customers.Overseeing a dedicated team to ensure high-quality service delivery.Availability for various shifts and schedules.If you are enthusiastic about assisting customers and possess leadership skills, this position as a Customer Support...

  • Grocery Team Leader

    1 week ago

    Madison Heights, United States Meijer Full time

    Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring Team Leader, Team Lead, Grocery, Leader, Customer Service, Team Member, Education

  • Customer Support Team Leader

    1 week ago

    Madison, Wisconsin, United States CapTel Full time

    Transform Lives with Your Leadership: Join CapTel, where each day offers the opportunity to make a significant impact. As a Customer Support Team Leader, you will be instrumental in delivering vital communication assistance to individuals with hearing impairments. Your role will involve overseeing and guiding a dedicated team of Captioning Assistants,...

  • FT Customer Service Leader

    2 months ago

    Colonial Heights, United States Food Lion Full time

    Address: USA-VA-Colonial Heights-#11 Dunlop Village Circle Store Code: Store 00545 Front End (7212090) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE...

  • Customer Service Representative

    2 months ago

    Madison Heights, United States U-Haul Full time

    Location: 300 E 11 Mile Rd, Madison Heights, Michigan 48071 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • PT Cashier

    2 months ago

    Madison, United States Michaels Stores Full time

    PT Cashier page is loaded **PT Cashier** **PT Cashier** locationsMadison-4271 Lien Rd time typePart time posted onPosted Today job requisition idR00128856 Store - MADISON-LIEN RD, WI**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!** **Michaels is an Equal...

  • Customer Service Representative

    4 weeks ago

    Maryland Heights, Missouri, United States teamworkonline Full time

    OverviewCustomer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective to greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and...

  • Customer Service Supervisor

    4 days ago

    Madison, Wisconsin, United States Pellitteri Waste Systems Inc Full time

    Job OverviewPosition: Customer Service - Team LeaderCompany: Pellitteri Waste Systems, Inc.Location: Madison, WI, USACompensation: $23.00/hrEmployment Type: Full-Time (Monday to Friday, 7:00 AM - 4:30 PM)Why Choose Us?Become part of a family-owned enterprise that values integrity, enthusiasm, and pride in our work. Pellitteri Waste Systems, Inc. has proudly...

  • Customer Service Representative

    1 week ago

    Madison, United States TEKsystems Careers Full time

    *Description:* We are currently seeking a Customer Tech Support Representative for a position in Madison, WI. The main responsibility of the Customer Tech Support Representative will be to provide assistance to customers who are experiencing issues with surgical loupes over the phone. This will help to minimize the need for sales representatives to travel to...

  • Customer Service Representative

    1 week ago

    Madison, United States TEKsystems Careers Full time

    *Description:* We are currently seeking a Customer Tech Support Representative for a position in Madison, WI. The main responsibility of the Customer Tech Support Representative will be to provide assistance to customers who are experiencing issues with surgical loupes over the phone. This will help to minimize the need for sales representatives to travel to...