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The Special Compensation Branch Lead is responsible for daily supervision and management of the CRSC and TSGLI teams while performing customer service for the Special Compensation Branch, serving Soldiers in accordance with Army and OSD policies, time standards, and procedures.
Duties and Responsibilities:
Tracks performance of contract employees and manages CRSC claims processing services and support. Provides recurring status updates to project manager, program manager, and Government clients. Prepares, submits, and gives oral communication on decision support for CRSC Monthly Status Report information. Helps preserve CRSC services and support accountability to meet or exceed compliance with the Performance Work Statement (PWS) standards for productivity, quality, and timeliness with honesty. Self-management of quality control reviews and sends CRSC claims to Government approving authority for certification. Manages and organizes information for CRSC analysts, section quality control plan, standard operating procedures, CRSC training requirements, and processes forms for the onboarding of new personnel. Alerts CRSC project manager of pending losses of contract staff and participates in screening of candidates.
Minimum Qualifications/Competencies:
Functional knowledge of CRSC application forms (DD Form 2860 and 12e), applicable laws, DoD policy, and CRSC SOPs. Possesses NACI security classification and adheres to internal security guidelines and procedures. Knowledge and comprehension of performance standards outlined in the Performance Work Statement (PWS).
Performance/Standards of Measure:
Proven knowledge of administrative requirements for CRSC applications (DD form 2860 and 12e). Competency with Army policies and procedures, ability to sustain accountability of claims received, and proficiency in applicable Army systems such as SMS, iPERMS, DFAS, and VBMS.
