Service Director

1 month ago

Dallas, United States CareerBuilder Full time

Required Technical Skill Set : IT IS (NetworkSwitching routing SDWAN Firewall Load Balancer Wifi, TAC, Unified Communication)

Competencies Required (Technical/Behavioral Competency)

Essentials
Large Program delivery experience in Network and Infrastructure domain.
Client Relationship Management: Build and maintain strong relationships with clients.
Experience is managing multi locations Global delivery.
Customer expectation management and conflict management.
Team Leadership: Provide guidance, support, and mentorship to project managers and other team members, fostering a collaborative and high-performing work environment.
Stakeholder Communication: Effectively communicate project status, risks, and issues to internal and external stakeholders, ensuring transparency and alignment.
Continuous Improvement: Drive process improvements and best practices within the project management function, promoting efficiency and effectiveness.
Risk Management: Identify and mitigate project risks, proactively addressing any issues that may impact project delivery and create early warning systems.
Enablement and Training: Work with L&D on creating enablement materials, sessions, and events to ensure the growth and upskilling of the team.
T-shaped breadth/depth of experience in architecting and solutioning Infra Services across datacenter (compute and storage), network services and workplace (EUC).
Awareness of mature/emerging next-gen Network offering SDWAN, VNX, Software Defined Network, Voice Solution
Exposure to technology platforms, tools and accelerators for Service Management, Business Continuity / Disaster Management
Exposure to Runbook and Cognitive Automation of infrastructure operations
Industry or Customer Contextual Master with Knowledge of Industry Reference architecture for Communication services
Innovation / Creative thinking mindset with exposure to creating and positioning reusable and re-deployable solutions.

Desirable
Delivery experience in Network and Telecom
Experience in customer engagement
Experience in Onsite/Offshore delivery
Knowledgeable in one or more of Design Thinking, evangelizing technology through storytelling, messaging and presentation skills, structured problem solving.
Demonstrated ability to elicit customer requirements, define project scope and validate deployment.

Responsibility of / Expectations from the Role

Ro le Definition: Industry Offering / Transformation
This role requires an understanding of Service Delivery, business imperatives and the ability to leverage technology operations knowledge to conceptualize and sell create-once, sell-many-times solution offerings.
Delivery management, Resource management, Competency development, understanding business dynamics.
Ideas to improve Customer ability to provide superior service to end customers through leveraging right technology and process.
Drive team for continuous improvement to enhance customer experience and better resource utilization.

Key Responsibilities:
Delivery management
Resource management
Support new deals with transformation roadmap.
Financial management
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