Service Director

2 weeks ago

Dallas, United States 55 Seventy Full time

Company Description

55 Seventy is a private members club located in Dallas, TX, catering to wine lovers. The club offers an unparalleled wine selection, as well as an impressive selection of spirits and classic cocktails.The club also provides a range of food options as well as a vibrant social calendar filled with engaging events, and members gain access to a network of over 35 reciprocal clubs worldwide.


Role Description

This is a full-time on-site role as a Service Director at 55 Seventy in Dallas, TX. The Service Director will be responsible for overseeing day-to-day FOH operations, ensuring member satisfaction, managing labor budgets, providing training and coaching, and leading our team in delivering exceptional service experiences.


Schedule: Full-time, Mon-Sat, Mornings/Afternoons/Evenings

Salary: From $80,000.00 per year

Benefits:

  • Medical and dental insurance
  • 401(k) with match
  • Paid time off
  • Paid sick leave


Responsibilities

  • Provide direction and oversight of the FOH team during AM and PM meal service periods.
  • Maintain FOH MOD assignments when away from club service areas and communicate to FOH staff.
  • Weekly and daily review, planning, and execution of Club Programming and Private Event BEOs.
  • Preparation of daily shift notes and lead daily pre-shift meeting.
  • Maintenance and distribution of up-to-date food and beverage training materials.
  • Maintenance and distribution of up-to-date FOH side work sheets.
  • Oversees adherence to company standards of service, production, employee productivity, product quality, uniforms and grooming, club cleanliness, and other FOH SOPs.
  • Ensures full compliance with TABC Safe Alcohol Service standards.
  • Provides performance-related feedback, coaching, and FOH employee development.
  • Delivery and documentation of coaching and progressive disciplinary action for FOH employees.
  • Creates, maintains, and audits fully compliant FOH employee files.
  • Prepares bi-weekly payroll, weekly FOH financials, and tip share spreadsheets.
  • Management of weekly FOH staff schedule.
  • Maintains weekly FOH labor spend within budgetary guidelines.
  • Maintains monthly BTG wine, liquor, and beer COGS within budgetary guidelines.
  • Troubleshoots service issues, FOH systems, and other operational problems with General Manager.
  • Coordinates recruiting, screening, interviewing, hiring, orientation, and training of new FOH staff.
  • Provide sommelier floor presence during service, including hand selling and advanced wine service.
  • Provide sommelier service for club programming, private events, wine dinners, and seated tastings.
  • Maintains correct ambiance by controlling lighting levels, music volume, and club cleanliness.
  • Responds to service complaints and executes guest recovery.
  • Maintains complete and accurate financial records of all restaurant sales transactions.
  • Maintains a poised, courteous, professional, friendly attitude to all club members and team members.
  • Maintain in-depth knowledge of current beverage offerings including wine, spirits, cocktails, and beers.
  • Maintain in-depth knowledge of current food menu offerings.
  • Assist with the evaluation and selection of wines and spirts for the beverage program.
  • Assist with periodic beverage inventory counts.
  • Assist with membership tours and handling of prospective member visits.


Qualifications

  • Fluently speaks, writes, and understands English.
  • Fine dining experience in excess of 5 years. (Required)
  • Restaurant management experience in excess of 3 years. (Required)
  • Experience in the private club industry is a plus
  • Ability to stand for the duration of meal service.
  • Ability to lift and carry 50 lbs.
  • Strong ability to multitask and maintain a calm, poised, and friendly demeanor during service.
  • Current proof of TABC Seller Training.
  • High-level working knowledge of food, wine, beers and proper service and sales techniques.
  • Exceptional service, team leadership, and training skills
  • Experience in managing budgets and ensuring customer satisfaction
  • Attention to detail and problem-solving abilities


Position has a target start date of July 1, 2024, but an immediate start could be accomdated if necessary

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