Student Services Assistant

DefinitionParticipates in the development, promotion, coordination, and evaluation process of various student services programs. Typical DutiesPerforms a wide variety of paraprofessional staff duties related to the coordination and production of student events, programs, publications, special services and other related functions. Assists students in identifying and developing educational, career and vocational needs and goals; provides support services to students in assigned program areas. Assists in establishing program standards and in the evaluation of program results. Provides guidance and advice to students, student organizations and other student groups. Prepares materials and participates in and oversees the dissemination of information regarding the college's programs and student services. Conducts intake screening and interviews students to obtain information to determine eligibility for various programs and services and gives information about and refers students to programs and services in areas such as child care, job placement, career and educational counseling, housing, and financial aid. Explains and interprets District policies, rules, and procedures related to assigned student services programs. Performs eligibility review of applications for programs such as EOPS, Gain, TRIO, Title III, and/or Amnesty. Attends various meetings, job fairs and recruiting events to provide students or potential students with information regarding occupational training, educational programs, and program policies, procedures, and requirements. Visits college students, local high schools, and community groups and makes presentations about programs offered by the college. Assists in coordinating and participating in college orientation and counseling programs by conducting or arranging for student tours, scheduling student/counselor conferences, distributing printed materials, and arranging for presentations by faculty members. Contacts and maintains liaison with community and public agencies to promote programs and services. Participates in the design and writing of bulletins, brochures, flyers, news releases, and other materials to publicize or provide information on college programs and services. Assists in preparing annual budget and in controlling expenditures for services and activities. Assists in the selection, orientation, and training of program staff and participants. Writes descriptive, statistical, and evaluative reports related to student services. Effectively utilizes standard office software applications in the performance of duties. Participates in the maintenance of student services files and records. May assist in the scheduling of classes and college transfer procedures. May schedule and monitor a variety of test programs utilized in academic achievement, vocational, or interest assessments; score and provide input in the evaluation of test instruments; and maintain records of individual and group test results. Performs related duties as assigned.Distinguishing CharacteristicsA Student Services Assistant participates in the development, promotion, operation, and evaluation of student services programs. A thorough knowledge of program requirements and procedures is continuously applied in performing the duties of this class. A Student Services Specialist develops, promotes, coordinates, and evaluates various student services programs. A thorough knowledge of a wide range of program goals, procedures, and requirements is continuously applied in performing the duties of this class. A Student Services Aide applies a working knowledge of the requirements and procedures of student services programs in the performance of a variety of specialized clerical duties such as obtaining and imparting program information and providing basic guidance and referral services. SupervisionGeneral supervision is received from an academic or classified supervisor. Work direction is exercised over assigned clerical staff and student employees. Class QualificationsKnowledge of: Basics of the design, implementation, and evaluation of student services programs and services Eligibility requirements of assigned student services programs Basic educational and vocational advisory techniques Procedures and methods utilized in the administration of a variety of achievement, aptitude, and interest test instruments Basic interviewing techniques Psychometric ethics including the use and limitation of standardized test instruments Sources of information on occupations and occupational trends Elementary descriptive statistics Applied psychology and social psychology Community resources and organizations and services common to community colleges Public relations methods and techniques Principles of business English, punctuation, spelling, and grammatical usage Principles of recordkeeping Capabilities of computer systems, software, and hardware common to a student services area Ability to: Independently plan and coordinate assigned program responsibilities Communicate effectively and tactfully with individuals from various ethnic and socio-economic backgrounds and different levels of academic achievement Deal effectively and tactfully with administrators, employees, students, and representatives of other educational institutions, agencies, and the public Interpret and apply laws, rules, and procedures pertaining to assigned student services programs Gather and impart program related information tactfully and accurately Prepare reports, correspondence, and publicity materials Gather and assess data pertaining to assigned program and make recommendations Effectively utilize computer equipment and software in the performance of duties Give clear and concise information Keep accurate records Travel to local high schools, community organizations, public agencies, and other off campus locations to provide student services information to prospective students Learn basics of budget preparation Learn specialized computer applicationsEntrance QualificationsEducation and Experience: A. An associate degree or its equivalent from a recognized college or university AND one year of full-time paid experience with a student services, social services, or closely related community based program. OR B. Graduation from high school or its equivalent AND two years of full-time paid experience with a student services, social services, or closely related community based program. Special: A valid Class "C" California driver's license is required. Travel to locations throughout the District is required. Benefits Medical and dental insurance and vision care plans are provided for employees and their dependents. A $50,000 life insurance policy is provided free of charge for each employee. New employees receive 12 full-pay days and 88 half-pay days of illness leave. 19 paid holidays per year. Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days. Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty. Employees become members of the Public Employees Retirement System. Employees are also covered by Social Security. Employee Assistance Program Selection Process The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview. Reasonable AccommodationsOur class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class. In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.