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Territory Manager

1 month ago

Boston, United States EndoSoft LLC Full time

The Territory Manager plays a key role in the entire lifecycle of EndoSofts relationship with the customer including but not limited to prospecting, sales, project management, implementation, training and after sale service of EndoSoft solutions. The Territory Manager will work with clinical and IT staff to determine ideal workflows using EndoSoft applications which seamlessly integrate with existing electronic health record systems.

JOB ACCOUNTABILITIES:

Develops and maintains strong relationships with assigned customers before, during and after go live, communicating regularly to promptly address any functionality requests and continuously look for ways to streamline their workflow.

Develop high level knowledge of EndoSoft applications. Exhibit this knowledge while presenting, supporting, and resolving customer requests related to EndoSoft applications and interfaces.

Assist EndoSoft team with end-to-end process from sales, implementation, and upgrade projects in assigned territory, including on-site support for training and project go lives.

Provide post-implementation analysis and follow-up to assure customer satisfaction and proper utilization of the applications.

Assess customer needs based on their established workflow, skill levels, and specialties.

Provide functionality presentations, training, on-site implementation and support, prior to, during, and after go live for customers in assigned territory.

Present and maintain a professional image of all EndoSoft Applications.

Provide feedback to management personnel regarding application enhancements and suggestions for improvement.

Upselling and cross-selling to existing customers in assigned territory

Use knowledge and background in GI or software to assist in ongoing collaboration and training of peers and colleagues.

Other duties as assigned.

COMPETENCIES:

Customer Service - Responds promptly to customer requests for service and assistance.

Solicits customer feedback to improve functionality and overall service.

Oral Communication Territory managers must be able to effectively and persuasively communicate with customers, prospects, clinical staff, IT and healthcare administrators.

Listening - Must be an excellent listener and have the ability to share customers thoughts with EndoSoft management

Written Communication Must have the ability to write clearly and concisely, adjusting style based on the specific needs of each recipient. Present proposals and numerical data effectively.

Self-motivated individual with the ability to work independently as well as in a team environment

Organized and sales process minded

Ability to travel extensively within assigned territory

Basic knowledge of operating systems, network/server technologies, EMR, EHR, HL7, DICOM, PACs and other related software, equipment, and functions

Develop ongoing knowledge of industry hardware platforms and related equipment used in focus departments (GI/Pulm/ENT/Oncology/Etc)

Ability to prioritize and multitask

Ability to maintain confidentiality of both customer and EndoSoft information

Interact and collaborate effectively with peers and colleagues

Must be detail-oriented and work within specific deadlines

SUPERVISORY RESPONSIBILITY:

This position is an individual contributor role.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This is a remote position requiring working from a home office, while being able to travel to customer facilities on a regular, weekly basis. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization's expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands to successfully perform the essential functions of this job are as follows:

While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer keypad and cell phone, reach, pick up, move, stoop, kneel to install related computer equipment and software installs.

Ability to manage the stress associated with weekly field travel and territory management.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/ EXPECTED HOURS OF WORK:

This is a Full-Time Exempt position. Days and hours of work are generally, Monday through Friday. Territory Managers need to be available when prospects and customers are available. Days and hours of work, including travel to customer locations will vary.

TRAVEL:

Ability to travel 60% of the time, both planned and on short notice, primarily domestic but on occasion international.

JOB QUALIFICATIONS:

Minimum Education: Bachelors degree in related field.

Clinical Knowledge of the primary space of Gastroenterology is necessary.

Minimum Experience: 5 years of experience selling, supporting and / or working in the medical field. Related experience with electronic health records, Endoscopy Nursing or Technician preferred.

Working knowledge of the healthcare industry, especially healthcare software (EHR/EMR), Hospital, ASC and physicians office workflow preferred.

Valid Drivers License, reliable automobile transportation and ability to maintain automobile insurance a must.

Ability to pass a background check and drug screen (as applicable with state law).

OTHER DUTIES:

Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the Territory Manager. Duties, responsibilities, and activities may change at any time with or without notice.

We realize work isnt just a job to you.

Its a big part of your life, but not the only part. Thats why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as short term and long disability and life insurance, flexible schedules, parental and adoption leave, so you can be ready for where life can take you.

EndoSoft Equal Employment Opportunity for All.

It is the policy of EndoSoft to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.'

Job Type: Full-time

Pay range- $75,000

Plus Commission

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

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