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Shift Leader

3 months ago

Fullerton, United States Wingstop Full time

Wingstop's mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent shift leader candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Essential Duties & Responsibilities:

  • Understand completely all policies, procedures, standards, specifications, guidelines & training
  • programs
  • Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment
  • Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows
  • Ensure weekly truck delivery are done by the scheduled times.
  • Inspect equipment on a daily as well as keeping up with the temp log.
  • Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager
  • Be always prepared for our QSC ensuring cleanliness, procedure's and equipment are maintained and are up to standard
Key Skills/Abilities:
  • Assist the crew with all guest to make sure they feel welcome and are always given responsive, friendly and courteous service
  • Assist the crew with preparing and packaging all orders according to wing stop standards ensuring accuracy and presentation.
  • Checking cashiers are consistently using the correct corporate guidelines, i.e. using the name, pushing the surveys etc.
  • Oversee cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced
  • Make employee assessments by assigning one on one counseling reports with the store manager for review
  • Holding crew accountable for cleaning, any damages done to company property and work output
  • Be knowledgeable about personal and administrative policies. Be fair and consistent with any corrective actions for any violations of company, rules, and procedures
Working and building your crew:
  • Supervising that staff is using correct opening/closing procedures and are adhering to company and labor policies.
  • Oversee that the staff is committing to their goal of order accuracy and exceptional guest service
  • Control with the crew counts and waste
  • Work along with the staff to ensure a professional, safe and orderly work environment
  • Deal with any customer complaint in the correct fashion.
  • Help fill in a position while daily/ weekly cleaning schedules are met .


Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.