B2B Customer Service Representative

2 weeks ago


Monroe, United States LHH Full time

LHH is looking for a for a Business to Business Customer Service Representative for a contract to hire position in Monroe, NC The ideal candidate has 2+ customer service and order entry experience within manufacturing and can work in a fast-paced environment This position is fully in office Monday - Friday.

Duties:

  • Responding promptly to customer inquiries via phone and email, addressing queries related to product details, pricing, order status, and shipping information.
  • Facilitating order preparation and entry, ensuring accuracy and completeness.
  • Obtaining and confirming drawings, documents, and special instructions as needed.
  • Processing purchase orders through system and making necessary manual adjustments to ensure order accuracy.
  • Entering manual orders for unique or special circumstances as per company procedures.
  • Managing and expediting rush requests promptly and efficiently.
  • Coordinating communications between customers and operations teams to ensure seamless order fulfillment.
  • Proactively communicating with customers regarding backorders, order updates, shipping delays, or changes.
  • Handling Custom Product Requests and assisting with quoting software to address customer inquiries and challenges.
  • Running and processing department reports to support operations and decision-making.
  • Conducting periodic reviews for order accuracy and compliance with company standards.
  • Performing other miscellaneous duties as assigned by the Department Manager to support team objectives and customer satisfaction goals.

Qualifications:

  • 2+ years business to business customer service experience
  • Manufacturing industry experience
  • Excellent written and verbal communication skills
  • ERP/order entry system experience
  • Salesforce experience preferred but not required
  • Ability to work onsite Monday - Friday
  • Proficient use of Microsoft Office


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