Workstation Analyst

Duration

6

Duration Unit

Month(s)

Req Description

Description

Responsible for all PCs and peripheral devices in their assigned area and provide users with excellent customer service. Works closely with desktop services and applications analysts to ensure workstations and peripherals are functioning properly with all installed applications. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Enterprise Req Skills

Windows 10,office 365,customer service oriented,remote support,troubleshooting,active directory,Workstation,hardware/software,imaging

Job Title

workstation analyst

Top Skills Details

Proficiency with Windows 10 Technical Support
Experience supporting O365 environment
Have supported printer issues (HP preferable)
Have strong troubleshooting abilities with hardware/software issues

Worksite Address

Danville,Pennsylvania,United States,17821-8162

Additional Information

They are ideally looking for a person in Scranton area and also Danville area. Both sites are short staffed.

Drug Test Required

true

Experience Level

Intermediate Level

External Communities Job Description

Responsible for all PCs and peripheral devices in their assigned area and provide users with excellent customer service. Works closely with desktop services and applications analysts to ensure workstations and peripherals are functioning properly with all installed applications.

EVP

Employee Value Proposition (EVP)
- Ability to work for a well respected health system across the US
- WFH ability with this role/ remote work (1-2 days/wk)
- Gaining experience working for enterprise level healthcare account
- Potential for long term opportunity (CTH)

Work Environment

hospital setting/ clinical setting

Additional Skills Tags

active directory,Workstation,hardware/software,imaging

Additional Skills & Qualifications

Help desk experience of at least 1yr
Provides front line action for microcomputer hardware, software, network and communications problems in a timely manner
Recommends IT related enhancements to meet both current and future needs
Responsible for researching problems using microcomputer and network documentation/ vendor supplied support databases, with minimal supervision
Develops and maintains knowledge regarding  networked computing environment, problem management tools and problem resolution methods
Maintains an accurate list of hardware assets within standard IT database application
Ability to be able to work on site a majority of the time because of the nature of the job

Business Qualification

Impact to the Internal/External Customer

Interview Information

1 step, 40 min Teams Meeting