Bilingual customer account specialist

3 weeks ago


Hudson, United States Randstad Full time

We are seeking a proactive and customer-focused Customer Account Specialist to join our team. In this role, you will serve as a key liaison between our clients and internal departments, ensuring that our customers receive exceptional service and support. Your responsibilities will include managing customer accounts, facilitating the renewal process, troubleshooting minor issues, and building strong relationships with both new and existing clients. You will play a critical part in driving client satisfaction, supporting the sales team, and ensuring that our solutions meet the evolving needs of our customers. If you have a passion for relationship-building, excellent communication skills, and experience in customer success or account management, we'd love to hear from you

salary: $20 - $20.5 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors

Responsibilities

. •Manages existing client accounts by developing and maintaining client relationships; serving as the daily point of customer contact for various customer questions regarding billing, account setup, general account status and acting as liaison between internal departments regarding content inquiries

  • Manages client account renewal process in tandem with the sales representative by ensuring customer is satisfied with their experience and is using the subscribed solutions; ensuring customer feedback is promptly communicated to the appropriate internal department; sharing information regarding customer issue
  • Review contracts and invoices and ensure information is accurate before sending to customers


Skills Account Management Customer Relations Customer Service Customer support CUSTOMER ORDERS/SALES Written Communication Customer Relationship Management CRM Salesforce Excel
Qualifications Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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