SCADA Systems Engineer

2 weeks ago

Houston, United States Verdun Oil Company Full time

Job DescriptionJob Description

Description:

Supports business objectives through the following specialty areas: Supervisory Control and Data Acquisition (SCADA), Telecom, Fiber Communication, Control Systems, Communication Systems, Third-part application support.

Roles & Responsibilities: • Acts as corporate support for all SCADA and Controls applications across departments • Handles day to day administration, monitoring and support of the SCADA and control systems (data historians), devices and field communications infrastructure. • Ensures proper installation, operation, maintenance and support of Verdun’s Data Historians and associated hardware and software • Manages and maintains SCADA/Automation processes and reports • Develops and maintains enterprise level reporting for system analysis use. • Sets up and maintains all user access and security role changes for the SCADA systems • Sets up and maintains DR (disaster recovery) processes for the control systems. • Oversee vendor resources on projects • Assists in the implementation of new software/systems • Provide functional and/or technical

direction/assistance

for assigned applications. • Monitor incoming service requests and incidents for assigned application(s) • Investigate and diagnose service requests or incidents per their priority/rank and identify the resolution and/or issue • Work directly with users to identify and resolve issues adversely impacting business processes • Define/develop technical solutions ensuring considerations for system stability, performance, and ongoing maintainability • Identify solution alternatives to address issues raised throughout service request or incident lifecycle • Utilize 3rd parties and vendor support as defined within existing support arrangements and escalate additional (billable) support to appropriate IT management for approval • Adheres to and champions the IT Governance programs (e.g., change management, communication, and release management) • Complete high-level designs and associated estimates to meet defined requirements • Monitor application backlog (service requests, incidents) and keep open items updated with current efforts • Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy • Develop documentation and provide training to users as appropriate • Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications • Provide input to IT Project Management Office to support clear and concise requirements definition • Assist team members handling major incidents for assigned applications; identify the root cause and short- or long-term solutions • Informally mentor less experienced team members on an as needed basis • Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management • Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction

Requirements:

Required Skills: • Bachelor’s Degree in Computer Science, MIS, and/or equivalent work experience in a related field • Five (5) plus years of experience supporting SCADA applications and data historians • Five (5) plus years of experience in SCADA protocols and data communications • Three (3) plus years of experience with Windows Server and Client OS, TCP/IP networks and control networks (OT) security practices • Three (3) plus years of experience in application development or a programming language • Regular and reliable attendance

Preferred Skills: • In addition to the basic qualifications listed above, the following other position qualifications are required • Experience with Weatherford Cygnet, Canary Labs/, and historian & time series data. • Strong written and verbal communication skills with an aptitude for problem solving • Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information • Experience delivering solutions that align with business strategies • Experience troubleshooting complicated issues across multiple systems and driving to solutions • Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner • Experience providing technical solutions to non-technical individuals • Demonstrated team building skills • Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude • Willingness to limited travel to company field locations as required

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