Customer Service Representative
3 days ago
Location: Jersey City, NJ
Job Type: Full-Time
Position Summary: We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing support, resolving issues, and ensuring an exceptional customer experience. The ideal candidate is empathetic, detail-oriented, and a strong communicator.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Address and resolve customer concerns, complaints, and issues efficiently.
- Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
- Collaborate with other departments to address and resolve complex customer issues.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Continuously seek feedback and contribute to the improvement of customer service processes.
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Strong communication skills, both verbal and written.
- Proficiency in using CRM software, email platforms, and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively.
- Empathy and problem-solving skills.
- A positive attitude and willingness to learn.
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