Customer Care Consultant

4 weeks ago

Berkeley, United States TerrAscend Full time

The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, 6 locations in Eastern Pennsylvania, and 3 locations in New Jersey. The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Come see why our patients and customers choose The Apothecarium for their cannabis buying experience. This position is based out of our CITY, STATE ABBREVIATION dispensary and will require flexible availability. We are looking for candidates who are available for the following hours: Monday through Thursday 10am-10pm Friday through Sunday - 9am - 11pm Job Responsibilities: Customer Care Consultant’s primary responsibility is to serve The Apothecarium’s guests. This role requires nothing less than excellent customer service, total understanding and strict compliance with all medical cannabis regulations and a positive, respectful attitude. Retail Consultants will need to have a thorough understanding of strains, genetics, and relevant medical marijuana terminology and how to help our customers select the cannabis flowers and infused products that are right for them. Retail Consultants will provide outstanding service to guests, and consult on medical cannabis strains, applications, effects, and routes of delivery. Perform opening and closing duties Answer phone calls, promptly return voicemails and email Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory Admin the Zendesk support channels to provide support and customer service to customers Ask appropriate questions to assist in customers selection of medicine Inform, recommend, select products for guests depending on their individual needs Communicate the effects of and different types of cannabis to guests Complete guest consultations efficiently and meet service expectations Ensure accurate cash handling, and register management Communicate customer requests and/or concerns to the Manager Ensure strict controls to protect Dispensary assets at the direction of management Maintain a positive work environment conducive to trust and respect Assist in display maintenance and housekeeping Communicate restocking and product needs to inventory assistants as needed Provide feedback and suggestions to Manager to continuously improve the customers and employee experience Frequently maintain cleanliness, dusting, glass cleaning, vacuuming, sweeping, and sanitization of dispensary Use discretion with sensitive and confidential security and business information Maintains strictest confidentiality in compliance with HIPAA guidelines Experience Requirements: Bachelor’s Degree or equivalent in professional and life experience Must be authorized to live and work in the U.S. Must be at least 21 years old Experience working in the cannabis industry highly desirable Experience working in medical services and/or the health & wellness industry highly desirable Experience working in retail & customer service experience highly desirable Background Check Requirement: As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. EEO Statement: At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. Disclaimer: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position. #J-18808-Ljbffr

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