![Co-op Solutions](https://media.trabajo.org/img/noimg.jpg)
Contact Center Agent
6 days ago
We are seeking a talented Contact Center Agent I who will be responsible for applying knowledge of Velera's organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and necessary requirements for agent advancement via career path.
Hours: 3-11:30pm
***This position is in office only including one weekend day.
PSCU/Co-op Solutions is now Velera PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company's shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.
WHAT YOU CAN LOOK FORWARD TO:
- Takes incoming calls from members. Navigates tools and resources to properly address member inquiries.
- Maintains high level of service with members and meets performance targets.
- Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
- Develops and maintains productive working relationships with team members.
- Promotes and maintains a positive, professional image of Velera's Call Centers.
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
- Basic Computer Skills using Word, Excel, Outlook.
- Strong customer service skills.
- Clear verbal communication, written communication, and reading comprehension in English.
- Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
- Application of good judgment and decision making.
- Ability to work efficiently both independently and as part of a team.
- While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift.
- High school diploma or equivalent.
- Some post high school education desirable.
THE PERKS
- Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
- Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.
- Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
- 401K with generous company match.
- Tuition reimbursement.
- Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.
-
Contact Center Training Specialist
1 month ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeAt Solis Mammography , our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at...
-
Contact Center Training Specialist
1 month ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeJob DescriptionJob DescriptionAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in...
-
Contact Center Training Specialist
2 weeks ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at...
-
Contact Center Agent
3 weeks ago
Fort Morgan, United States Salud Family Health Full timeJob Description We are looking for a Contact Center Agent to join our family. As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her...
-
Contact Center Agent
2 days ago
Fort Morgan, United States Salud Family Health Full timeJob Description We are looking for a Contact Center Agent to join our family. As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her...
-
Contact Center Team Leader
2 weeks ago
Fort Morgan, United States Salud Family Health Full timeJob DescriptionThe Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. The Contact Center Team Leader approaches his/her tasks in a team-based care fashion that supports our Contact Center...
-
Contact Center Team Leader
1 month ago
Fort Morgan, United States Salud Family Health Full timeJob DescriptionJob DescriptionCompany DescriptionSince 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise...
-
Contact Center Agent
4 weeks ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeJob DescriptionJob DescriptionThe Contact Center Representative is critical to Solis Mammography and functions as the liaison between the patient and the center by providing efficient, empathetic excellent service which impacts the profitability of the organization.At Solis Mammography, our patient-focused culture is at the heart of every interaction. We...
-
Call Center Agent
1 month ago
Fort Worth, United States Serenity Healthcare Full timeCall Center Agent Onsite – Fort Worth, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Call Center Agent...
-
Call Center Agent
1 month ago
Fort Worth, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCall Center Agent Onsite – Fort Worth, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Part-time Contact Center Agent
3 weeks ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeThe Contact Center Representative is critical to Solis Mammography and functions as the liaison between the patient and the center by providing efficient, empathetic excellent service which impacts the profitability of the organization. At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion...
-
Part-time Contact Center Agent
3 weeks ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeThe Contact Center Representative is critical to Solis Mammography and functions as the liaison between the patient and the center by providing efficient, empathetic excellent service which impacts the profitability of the organization. At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion...
-
Part-time Contact Center Agent
4 weeks ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeJob DescriptionJob DescriptionThe Contact Center Representative is critical to Solis Mammography and functions as the liaison between the patient and the center by providing efficient, empathetic excellent service which impacts the profitability of the organization.At Solis Mammography, our patient-focused culture is at the heart of every interaction. We...
-
Part-time Contact Center Agent
3 weeks ago
Fort Worth, United States Solis Mammography Washington Radiology Full timeThe Contact Center Representative is critical to Solis Mammography and functions as the liaison between the patient and the center by providing efficient, empathetic excellent service which impacts the profitability of the organization. At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion...
-
Director- Digital Branch
1 month ago
Fort Worth, United States EECU Full timeJob DescriptionJob DescriptionExciting news!! EECU is looking for a Director- Digital Branch & Contact Center (banking).The Director - Digital Branch and Contact Center (banking) will be responsible for overseeing and enhancing our Digital Branch and overall Contact Center operations. Define the overall member experience strategy for the Digital Branch and...
-
IT Call Center Agent
1 month ago
Fort Lauderdale, United States AIDS Healthcare Foundation Full timeA IT Call Center Agent contributes to AHF by responding to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for end users. The analysts will work closely with other IT department personnel t IT, Call Center, Agent, Technical Support, Technology, Healthcare
-
IT Call Center Agent
2 weeks ago
Fort Lauderdale, Florida, United States AIDS Healthcare Foundation Full timeA IT Call Center Agent contributes to AHF by responding to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for end users. The analysts will work closely with other IT department personnel t IT, Call Center, Agent, Technical Support, Technology, Healthcare
-
Customer Service Manager
1 month ago
Fort Worth, United States Tyra Ingram - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompany partiesCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offROLE DESCRIPTION:As a Customer Service Manager - State Farm Agent Team Member forTyra Ingram - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your...
-
IT Call Center Agent
2 weeks ago
Fort Lauderdale, United States AIDS Healthcare Foundation Full timeWHO WE ARE: **AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!** Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? **If so, AIDS...
-
Contact Center Supervisor
1 month ago
Fort Defiance, United States Navajo Tribal Utility Authority Full timeJob DescriptionJob DescriptionMINIMUM QUALIFICATIONS REQUIRED:Associate's Degree in Administration, Customer Service or Related Field.5 years call center experience.2 years in a supervisory capacity. Knowledge and understanding of call center policies and practices.Valid Driver's License (subject to motor vehicle record review)JOB RESPONSIBILITIES...