CWR-Customer Service Rep I

1 week ago


Melrose Park, United States CRG Full time
Customer Service Representative
Location: Northlake, IL
Schedule: Monday-Saturday 7am-7pm
Compensation: $18.00 hourly
Responsibilities:
  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders
Qualifications:
  • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
  • It'd be great if you also have:
  • High school diploma or equivalent
  • 1-year related experience preferably within a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations

Category Code: JN008
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