Sr. Director Operations Performance

2 weeks ago

Westerville, United States Dhl Group Full time
SRD Operations Performance

The Operations Performance role is responsible for the identification, execution and leadership of Operations Performance within Sector and will lead a team focused on standardized approaches across the Sector, related to two or more of the following sub teams: Safety, Operations Systems, Innovation, automation, Digitalization, OMS, Labor Management, Training and Quality. The role will actively interface with identified leaders, decision makers and influencers within the key areas of Operations Excellence, Operations, Solution Design, Finance and IT to identify, prioritize and manage key internal resources (i.e. people/processes) in the execution of agreed upon approaches and solutions within the Sector.

  • Responsible for collaborating with DHL Operations Excellence, Operations, Solutions Design, Finance and IT leaders, team members and subject matter experts to identify new digitization, automation and innovation processes and tools. This focus will allow the identification of tangible cost and labor savings opportunities for Sector specifically and their customers; other North America Supply Chain sectors (as applicable); and the DHL Supply Chain organization overall.
  • Recognized (and significant) contributor to overall North America Digitization, Automation and Innovation strategy, specific Sector strategy and developed strategic and tactical initiatives.
  • Focus areas of this position to include two or more of the following teams: Operations Systems; BI Analytics; Innovation/Automation; Labor Management (LMS/OMS/HSE/QA and Engineering) within the Sector.
  • If applicable or within purview: Key operating system deliverables associated with this position to include standardize implementations, standardize configurations, create, staff and provide leadership and direction to those responsible for delivering the outcomes related to Operations Systems area
  • If applicable or within purview: Key 'BI Analytics' deliverables associated with this position to include supporting Sector analytics agenda and standardization of data analysis and respective dashboards and visuals.
  • If applicable or within purview: Key 'Innovation/Automation' deliverables associated with this position to include supporting the identification and implementation of approaches which solve sector and/or customer challenges in a manner which drives increased effectiveness, efficiencies and return on investment (i.e., capital, people and process).
  • If applicable or within purview: Key 'Labor Management' deliverable associated with this position to include development and reinforcement of program methodology/approach regarding OE, HSE, and QA regarding both regulatory, customer and sector requirements. Will also ensure proper awareness, education and training related to these above areas at all organization levels to ensure proper alignment and adherence.
  • Development, support and execution of key processes and tools related to LMS and OMS.
  • Identify, establish and manage effective working partnerships with respective vendors.
  • Identify and advise the sector regarding new technologies and concepts that can create automation and savings across our customer base
  • Recognized contributor within Digitization, Automation and Innovation areas.
  • Recognized 'Collaborative mindset.'
  • Clearly communicate updates to all stakeholders, including Sector Executive team - around the topic of Digitization, Automation and Innovation Strategy and identified tactical initiatives.
  • Develop, in conjunction with Finance, a budget that enables increased profitability through furthering our innovation/automation/digitalization initiatives, while driving value into the Sector sites.
Required Education and Experience
  • Bachelor's degree in Engineering, Supply Chain, or an equivalent field, required
  • Ten or more years of experience in operations and supply chain management, required
  • Three to five years of manufacturing/packaging industry experience, required
  • Demonstrated understanding of operational processes, data management and packaging modernization initiatives, required


Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

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