Retail Sales Associate

2 weeks ago

Birmingham, United States RTP Company Full time
Description

Saint Croix Inc. manufactures handcrafted luxury clothing in Winona, MN. Saint Croix has been designing and delivering exceptional high-quality sweaters, sports coats, shirts, outerwear, and accessories for over 60 years. Saint Croix sweater and knit fabric is created using state-of-the-art knitting machines and then turned over to human hands for precise care at every step. These garments are recognized as some of the greatest in the world due to unparalleled craftsmanship. Saint Croix has become a cornerstone of the luxury sportswear industry, respected worldwide for knowledge, commitment, and integrity.

Saint Croix, Inc., is a wholly owned subsidiary of RTP Company, a global compounder of custom-engineered thermoplastics headquartered in Winona, Minnesota.

JOB SUMMARY

Saint Croix is looking for a professional with personal style and retail experience to work at our Birmingham, MI, store. The ideal candidate will be flexible and work 20 - 25 hours weekly. Availability for evenings and weekends is required.

You will assist customers in the Saint Croix store in finding the right products to suit their needs based on fashion, color, and individual style. You must be outgoing, welcoming, and driven and enjoy building strong customer relations.

RESPONSIBILITIES
  • Opening and closing duties.
  • Communicate daily with the Store Manager and Store Associates to ensure open communication and consistent customer service.
  • Converse with customers to understand the products they are looking for and offer suggestions based on what is learned through qualifying questions.
  • Provide accurate product knowledge and benefits to customers and maintain a strong knowledge of current product offerings and inventory levels.
  • Manage each sales process from beginning to end with professionalism and care.
  • Provide excellent customer service by handling all customer interactions professionally, whether in the store, over the phone, or responding to email or social media posts.
  • Meet and exceed personal monthly sales goals.
  • Unpack and place new merchandise on the sales floor
  • Create unique displays and help organize the store and merchandise.
  • Handle cash, check, and credit card payments
  • Complete all tasks given in a timely and efficient manner.
  • Light cleaning
  • Other duties/responsibilities as assigned or apparent.
Requirements

SKILLS AND ABILITIES
  • Must have excellent organizational skills
  • Must have excellent time-management skills
  • Basic computer skills
  • Great interpersonal and people skills
  • Top-notch customer relations skills
  • Strong follow through
  • Excellent written and verbal skills
  • Great attention to detail
  • Attendance is an essential function of the position.
  • Must be able to read, write, and speak English.
EDUCATION and EXPERIENCE
  • High School Education
  • 1 year of retail experience preferred
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

CONTACTS: External and Internal contacts - Continuously (67 - 100%) Contacts involve giving or exchanging information of a limited, controversial nature.

Regularly
  • Communicates via phone, email, or in person.
  • Required to stand for long periods of time - stocking inventory, merchandising, and customer service.
  • Operates a computer and other office equipment such cash register, printer.
  • Visually see color and patterns to coordinate outfits
Frequently
  • Talk and hear to coordinate day-to-day phone and in-person transactions
Occasionally
  • Required to sit and perform keyboard work for prolonged periods of time
  • Lift and/or move up to 50 lbs.

Standard retail environment. The noise level is usually low, due to office equipment.

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