Retail Banker I

4 days ago

Fairfax, United States TD Bank Group Full time
Work Location:
Fairfax, Virginia, United States of America

Hours:
20

Line of Business:
Personal & Commercial Banking

Pay Detail:
$24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Retail Banker I is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope:
  • Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
  • Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk
  • Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs
  • Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities
  • Evaluates issues, errors and problems based on practices and existing precedents or procedures
  • Explains detailed and/or complicated information within the team
  • Builds working relationships with customers and related teams
  • Requires full proficiency gained through job related training to perform a range of activities
  • Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
  • Engages in conversations with customers about loan products, facilitates the application intake
  • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Education & Experience:
  • HS Diploma or GED
  • 1+ years related experience required
  • Teller experience (Preferred)
  • Cross trained to take customer transactions
  • Superior Customer Service skills
  • Strong organization skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with ability to be concise, clear and consistent
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and effective problem solving
  • Proficient in Microsoft Office
  • Notary License (Preferred)
Customer Accountabilities:
  • Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers
  • Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
  • Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money
  • Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution
  • Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral
  • Utilizes the Customer relationship management tools to understand and gather Customer information to allow for Customer insights to be built to yield a deeper Customer experience and journey
  • Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately
  • Understands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs
  • May act as a point of escalation for Customer questions or concerns
  • May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
  • Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
  • Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
  • Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals
  • Acts as a brand champion both internally and externally
  • Champions Customer service activities; supporting Customers through challenging times and life events
  • Recognizes transaction needs of clients and educates clients on self-service channels including digital options
  • Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time
  • Delivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insights
Shareholder Accountabilities:
  • Promotes full suite of products, sales, services and banking capabilities
  • Understands and applies operating policies and procedures
  • Supports the timely and accurate completion of business processes and procedures
  • Escalates non-standard or high risk transactions/activities as necessary
  • Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
  • Ensures necessary due diligence to support the accuracy of all customer transactions/activities
  • Be knowledgeable of and complies with Bank Code of Conduct
  • Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location
  • Executes with excellence by adhering to all risk and control policies/procedures
Employee/Team Accountabilities:
  • Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
  • Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
  • Participates in personal performance management and development activities
  • Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
  • Contributes to a fair, positive and equitable environment that supports a diverse workforce
  • Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally
  • Utilizes feedback through coaching sessions to demonstrate stronger performance
  • Establishes relationships with partner bankers to make effective referrals to them
  • Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
  • Collaborates with team members in contributing to the success of the team and organization
  • Actively seeks opportunities to improve delivery of work with high attention to quality standards
  • Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills
  • Positively embraces change
  • Adheres and participates in TD's Shared Commitments and code of conduct expectations
  • Engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience
OCC Language:
  • This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
  • Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
  • Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
  • Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position
Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Frequent
  • Standing - Frequent
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Occasional
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Occasional
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Retail and Event Marketing Promoter

    2 months ago

    Fairfax, United States Renewal by Andersen Part time

    Job DescriptionJob Description Job Name: Retail and Event Marketing Promoter - CAP, Fairfax General information Location: , VA Date: 23-Jul-2024 Company: Renewal by Andersen Posting City: Fairfax, VA Ref #: 5925 State: VA Description & Requirements Are you outgoing? Do you love helping people? We’re looking for talented marketers to join the...

  • Retail And Event Marketing Promoter

    3 weeks ago

    Fairfax, United States Renewal by Andersen Full time

    Job Details Are you outgoing? Do you love helping people? We‘re looking for talented marketers to join the Retail & Event Marketing Team at Renewal by Andersen, the #1 Window and Door Manufacturer in the country! This part time flexible job is at our premier retail partner...

  • Retail And Event Marketing Promoter

    2 weeks ago

    Fairfax, United States Renewal by Andersen Full time

    Job Details Are you outgoing? Do you love helping people? We‘re looking for talented marketers to join the Retail & Event Marketing Team at Renewal by Andersen, the #1 Window and Door Manufacturer in the country! This part time flexible job is at our premier retail partner...

  • Retail and Event Marketing Promoter

    4 weeks ago

    Fairfax, United States Renewal by Andersen Full time

    Job DescriptionJob DescriptionAre you outgoing? Do you love helping people? Were looking for talented marketersto join the Retail & Event Marketing Team at Renewal by Andersen, the #1 Window and Door Manufacturer in the country! Thispart time flexible jobis at our premier retail partner locations throughout the DC area. This is an awesome opportunity to make...

  • Assistant Store Manager

    1 month ago

    Fairfax, United States Flynn O'Hara Uniforms Full time

    FlynnO'Hara School Uniforms is currently seeking a Full Time Assistant Store Manager for our Fairfax, VA retail location. The Assistant Store Manager is primarily responsible for managing sales, operations, asset protection and human resources functions of the store to ensure a great customer experience and maximum profitability.DUTIES:Assume responsibility...

  • Pharmacist In Charge

    3 weeks ago

    Fairfax, United States Jushi USA Full time

    PHARMACIST IN CHARGE: The Pharmacist In Charge is responsible for receiving, reviewing, and interpreting physician's orders, dispensing medication to patients, and working within a team of Pharmacy Technicians and operations personnel. PIC's are responsible for supervising compounding performed by pharmacy technicians to ensure that these activities are in...

  • RPG Developer

    1 month ago

    Fairfax, United States TEKsystems Full time

    Description: TEKsystems is looking for an individual who is not afraid to improve existing applications and focuses on finding the right balance between customer expectations and delivering high quality solution. This is a long term remote contract role. Top Skills Details: Rpg,As/400,ibm as400,RPG IV,Db2,Iseries Additional Skills & Qualifications: MMS...

  • Lead Cashier

    1 week ago

    Fairfax, United States Wegmans Full time

    Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Fairfax, VA Address: 11620 Monument Drive Pay: $17 - $17.50 / hour Job Posting: 12/02/2024 Job Posting End: 12/14/2024 Job ID:R0230045 In this position, youll ensure the Front End operates smoothly and employees have the...

  • Lead Cashier

    5 days ago

    Fairfax, United States Wegmans Full time

    Schedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or olderLocation: Fairfax, VAAddress: 11620 Monument DrivePay: $17 - $17.50 / hourJob Posting: 12/02/2024Job Posting End: 12/14/2024Job ID:R0230045In this position, youll ensure the Front End operates smoothly and employees have the tools and...

  • Postdoctoral Research Fellow

    1 week ago

    Fairfax, United States George Mason University Full time

    Postdoctoral Research Fellow (Systems Engineering Digital Transformation) 10001202 Fairfax, VA Postdoctoral Faculty Opening on: May 24 2024 ...

  • Sub Shop Team Member

    4 weeks ago

    FAIRFAX, United States Wegmans Food Markets Full time

    Schedule: Part timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or olderLocation: Fairfax, VAAddress: 11620 Monument DrivePay: $15.50 - $16 / hourJob Posting: 11/13/2024Job Posting End: 12/13/2024Job ID:R0229587EARN A BONUS UP TO $500! Hiring immediately!At Wegmans, we strive to help our customers live...

  • Sub Shop Team Member

    4 weeks ago

    Fairfax, United States Wegmans Food Markets Full time

    Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Fairfax, VA Address: 11620 Monument Drive Pay: $15.50 - $16 / hour Job Posting: 11/13/2024 Job Posting End: 12/13/2024 Job ID:R0229587 EARN A BONUS UP TO $500! Hiring immediately! At Wegmans, we strive to help our customers...

  • Sub Shop Team Member

    4 weeks ago

    FAIRFAX, United States Wegmans Food Markets Full time

    Schedule: Part timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or olderLocation: Fairfax, VAAddress: 11620 Monument DrivePay: $15.50 - $16 / hourJob Posting: 11/13/2024Job Posting End: 12/13/2024Job ID:R0229587EARN A BONUS UP TO $500! Hiring immediately!At Wegmans, we strive to help our customers live...

  • Sub Shop Team Member

    4 weeks ago

    Fairfax, United States Wegmans Food Markets Full time

    Schedule: Part timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or olderLocation: Fairfax, VAAddress: 11620 Monument DrivePay: $15.50 - $16 / hourJob Posting: 11/13/2024Job Posting End: 12/13/2024Job ID: R0229587EARN A BONUS UP TO $500! Hiring immediately! At Wegmans, we strive to help our customers...

  • Food Service Worker

    5 days ago

    Fairfax, United States Wegmans Full time

    Schedule: Part timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or olderLocation: Fairfax, VAAddress: 11620 Monument DrivePay: $15.50 - $16 / hourJob Posting: 12/07/2024Job Posting End: 01/07/2025Job ID:R0231766we are a food market where you make the differenceAt Wegmans, we're on a mission to help people...

  • Store Manager in Training

    1 week ago

    Fairfax, United States Insomnia Cookies Full time

    Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our GMU store located at 10669 Braddock Rd Fairfax, VA 22032 and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company! Our sweet MIT perks & compensation: Market competitive hourly...

  • Store Manager in Training

    1 week ago

    Fairfax, United States Insomnia Cookies Full time

    Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our GMU store located at 10669 Braddock Rd Fairfax, VA 22032 and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company! Our sweet MIT perks & compensation: Market competitive hourly...

  • Assistant Colorist, Licensed Cosmetologist

    4 weeks ago

    Fairfax, United States Madison Reed Hair Color Bar Full time

    Job DescriptionJob DescriptionAssistant Colorist, Hair Color Bar - $500 sign on bonus included*!* Sign on bonus is for newly hired Fairfax, VA. HCB employees only. Sign on bonus will be split amongst multiple pay periods. Half of the sign on bonus will be paid out following 60 days of active employment and the second/final payment will payout after 120 days...

  • Customer Service Rep

    4 months ago

    Fairfax, United States Mediacom Communications Full time

    Located in Iowa City, IA Position: Customer Sales & Service Representative I, Front Counter (Non-Retail) Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller...

  • Associate, Part Time Sales

    2 months ago

    Fairfax, United States Sleep Number Careers Full time

    Company OverviewSleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team...