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Rooms Leader-In-Development

2 months ago

Tallahassee, United States Omni Hotels Full time

Location Amelia Island Resort

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Job Description This position is for someone who wishes to make Hospitality their career.

The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the resort.

This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

Responsibilities

Will learn and perform all aspects of Front Office and Housekeeping operations

Oversees the performance of staff and takes corrective actions when necessary

Scheduling of staff

Maintains accurate payroll records to ensure staff is paid correctly

Cleaning and inspecting of guest rooms

Checking in and out guests and ensuring standards are met

Responds to guest requests and complaints as required

Monitors product inventory and orders additional products as necessary

Assists with interviewing and selection of staff

Ensures that all Front Office and Housekeeping operations are performed according to Omni Hotels standards

Attends all supervisory and management training classes

Completes administrative duties for the Director of Rooms and other memebers of management

Assist in the following positions as needed:

Front Desk Agent - assist guests with the check-in and check-out process, conflict resolution, and service recovery

PBX Operator - maintain a multi-line phone system, route calls accordingly

Bellperson - assist guests with baggage upon arrival to the hotel, heavy lifting/carrying/pushing/pulling, some driving may be required

Laundry Attendant - sorting of dirty linen, operating all washers and dryers

Housekeeping Supervisor - inspecting rooms for satisfactory completion

Qualifications

Bachelor's (four-year) degree is required, preferably in Hospitality Management or a related field, within the past 2 years

Commitment to one year (12 months) of service at the home hotel

Ability to transfer and/or relocate to any Omni property within the continental United States upon successful completion of the LID program

Ability to work a flexible shift including weekends, evenings, and holidays, as this position requires a 50 hour work week

Previous housekeeping or rooms division experience is preferred

Knowledge of Microsoft Office programs including Word, Excel, and PowerPoint

Ability to make quick decisions in high stress situations

Excellent customer service skills, pleasant and positive personality, strong attention to detail, ability to multi-task and prioritize, well organized, efficient, and able to handle deadlines

Must be 21 years of age or older, able to pass a drug screen, and possess a valid driver's license with clean driving record (in order to be approved for driving positions)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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