Spanish Customer Service Representative
5 days ago
POSITION OVERVIEW:
BILINGUAL CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONS
We are looking for bilingual customer service representatives in the Miami, FL area to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process-related inquiries professionally.
This is an entry-level, on-site position located at our Tampa ValorVIP (MCI Company) office.
Compensation is commensurate with experience and while prior contact center experience isnt required, experience in customer service, tech support, inside sales, or back-office support is a plus. Training is paid and the position offers multiple advancement opportunities, incentives, and full benefits as well as Daily & Weekly Pay Outs. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.
--------------:POSITION RESPONSIBILITIES:
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Escalate customer issues to the appropriate staff and managerial for resolution as needed.
- Ensure first call resolution through problems solving and effective call handling
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
STANDARD QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
CONDITIONS:
All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, employees will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. Employees will be regularly required to operate computers and other office equipment, including a phone, copier, and printer. Employees may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Our office is located on the 21st floor, and while elevators are available and reliable, it is possible that employees may need to use the stairs to exit the building in case of an emergency.
COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION:Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
REGARDING COVID-19:As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
For more information on MCIs response to COVID-19 please visit www.mci.world/covid-19.
ABOUT MCI (PARENT COMPANY):MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
-
Customer Service Representative
4 days ago
Tampa, Florida, United States EssilorLuxottica Full timeJob OverviewWe are seeking a highly skilled and fluent Spanish-speaking Customer Service Representative to join our team. In this role, you will provide top-notch support and problem resolution to customers through various channels, including telephone, chat, email, social media, and US mail.The ideal candidate will be able to think critically and work...
-
Tampa, Florida, United States AMZ Title LLC Full timeJob SummaryWe are looking for a customer-focused professional who is fluent in both English and Spanish to fill the position of Bilingual Receptionist at AMZ Title LLC. The ideal candidate will have excellent communication skills, be highly organized, and possess a strong sense of urgency and initiative.Key ResponsibilitiesCustomer Service: Provide quality...
-
Bilingual Customer Service Representative
5 days ago
Tampa, United States Insight Global Full timePosition: Bilingual Customer Service Representative Location: On Site in Tampa, FL $18 Hourly Based On Experience with increase to $20-$22 Hourly after the fist 3- 6 Months Looking to HIRE RIGHT AWAY!! Must haves: High School Diploma or GED 2+ Years of experience in Customer Service/ customer facing job in any industry Excellent written and verbal...
-
Bilingual Customer Service Representative
5 days ago
Tampa, United States Insight Global Full timePosition: Bilingual Customer Service RepresentativeLocation: On Site in Tampa, FL$18 Hourly Based On Experience with increase to $20-$22 Hourly after the fist 3- 6 MonthsLooking to HIRE RIGHT AWAY!!Must haves:High School Diploma or GED2+ Years of experience in Customer Service/ customer facing job in any industryExcellent written and verbal...
-
Bilingual Customer Service Representative
5 days ago
Tampa, United States Insight Global Full timePosition: Bilingual Customer Service RepresentativeLocation: On Site in Tampa, FL$18 Hourly Based On Experience with increase to $20-$22 Hourly after the fist 3- 6 MonthsLooking to HIRE RIGHT AWAY!!Must haves:High School Diploma or GED2+ Years of experience in Customer Service/ customer facing job in any industryExcellent written and verbal...
-
Bilingual Customer Service Representative
5 days ago
Tampa, United States Venture Tech Solutions, Inc. Full time¿Te apasiona proporcionar experiencias excepcionales al cliente?Si es as, ¡nos encantara saber de ti hoy! Position: Bilingual / Spanish Inbound Customer Service Representative Compensation: StartingHourly Base Rate + Bonus(es) -$16.00/Hour - English Only -$17.00/Hour - Bilingual / Spanish Only Benefits offered: 401k w/employer match, medical, vision,...
-
Bilingual Customer Service Representative
3 days ago
Tampa, United States VentureTech Solutions Full timeJob DescriptionJob Description¿Te apasiona proporcionar experiencias excepcionales al cliente?Si es así, ¡nos encantaría saber de ti hoy!Position: Bilingual / Spanish Inbound Customer Service RepresentativeCompensation: Starting Hourly Base Rate +...
-
Bilingual Customer Service Representative
5 days ago
Tampa, United States A-Line Staffing Solutions Full timeJob DescriptionJob DescriptionA-Line Staffing is now hiring a Bilingual Healthcare Customer Service Representative in Florida. The Bilingual Healthcare Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.If you are interested in this position, please apply...
-
Remote Customer Service Representative
5 days ago
Tampa, United States Luxottica Group Full timeLuxottica Group - [Customer Service Representative] As a Customer Service Representative at Luxottica, you'll: Answer customer calls through a phone queue process; Process orders for plano and prescription products that are being returned; Correctly identify and calculate discount amounts, restocking fees and promotional code values; Inspect all inbound...
-
Bilingual Customer Service Representative
11 hours ago
Tampa, Florida, United States Ascendo Full timeBilingual Customer Service Representative Job DescriptionWe are seeking a highly skilled Bilingual Customer Care Representative to serve as the initial contact for applicants at our organization. This hands-on role involves managing a customer-facing window, handling mail, entering data, and navigating computer systems with ease.Key Responsibilities:Serve as...
-
Customer Service Representative
10 hours ago
Tampa, United States Aequor Full timeAssociate Human Resources/ Customer Service with Call Centre and Spanish (Onsite Job in Deerfield IL or Tampa FL)Location: Deerfield IL or Tampa FLTerms: Contract W2Duration : 12 Months Contract (Will Get Extended for Long)Description:3 openings- *Must be local to Deerfield IL* or local to Tampa FL*Work Schedule: 10:00am - 7:00pm EST (No flexibility in...
-
Bilingual Customer Services Representative
5 days ago
Tampa, United States Lighthouse Financial Solutions Full timeJob DescriptionJob Description¿Te apasiona proporcionar experiencias excepcionales al cliente?Si es así, ¡nos encantaría saber de ti hoy!Position: Bilingual / Spanish Inbound Customer Service RepresentativeCompensation: Hourly Base Rate + Bonus(es)-$16.00/Hour - English Only-$17.00/Hour – Bilingual / Spanish OnlyBenefits offered: 401k w/employer match,...
-
tampa, United States Insight Global Full timePosition: Bilingual Customer Service RepresentativeLocation: On Site in Tampa, FL$18 Hourly Based On Experience with increase to $20-$22 Hourly after the fist 3- 6 MonthsLooking to HIRE RIGHT AWAY!!Must haves:High School Diploma or GED2+ Years of experience in Customer Service/ customer facing job in any industryExcellent written and verbal...
-
Spanish Customer Service Representative
5 days ago
Tampa, United States MCI Careers Full timeLOCATION: Tampa, FL JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...
-
Customer Service Representative
4 days ago
Tampa, Florida, United States Venture Tech Solutions, Inc. Full timeJob Summary:We are seeking an Inbound Customer Service Representative to join our team at Venture Tech Solutions, Inc. This role is responsible for providing exceptional customer service to clients who have enrolled in our certified and compliant debt settlement program.Key Responsibilities:Answer inbound calls from enrolled customers, identify their needs,...
-
Spanish Customer Service Representative
5 days ago
Tampa, United States ValorVIP Full timePOSITION OVERVIEW: BILINGUAL CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONS We are looking for bilingual customer service representatives in the Miami, FL area to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process-related inquiries...
-
Customer Service Representative
24 hours ago
Tampa, United States Circle K Stores, Inc. Full timeStore 2707062: 4804 Gunn Hwy, Tampa, Florida 33624 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
14 hours ago
Tampa, Florida, United States AMERICAN METALS SUPPLY LLC Full timeWe are an equal opportunity employer and welcome all qualified applicants. If you are a highly skilled professional seeking to advance your career in a dynamic and supportive environment, American Metals Supply LLC is the place for you.This Inside Sales Associate position involves handling inbound and outbound calls, processing orders, providing exceptional...
-
Customer Service Representative
11 hours ago
Tampa, Florida, United States USAA Full timeJob SummaryWe are currently seeking dedicated professionals to work as Insurance Customer Service Representatives in our Tampa offices. As an Insurance Customer Service Representative, you will be responsible for providing customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products.You will assist members...
-
Customer Service Representative
7 days ago
Tampa, United States Stafford Communications Full timeBe the next: Customer Service Representative - Medical Scheduler (Remote) Premier NX is the expert in providing Customer Experience Solutions, Digital Transformation, Fin Ops, Sales Enablement and Analytics & Insights. We are the next evolution for our clients and your career. Our CX solutions many prestigious brands in in pharmaceutical, healthcare, food,...