Commercial Customer Service Representative

2 weeks ago


Birmingham, United States Wiggins Insurance Full time
Job description

Job Title: Commercial CSR 
Location: Trussville, Al

Job Type: Part Time

We are seeking a motivated and results-driven Insurance Customer Service Rep to join our dynamic team. 

Key Responsibilities:

Job Overview:

A customer service representative is a valuable role to the function of the office. This is the main point of contact for our commercial clients and customers. Duties would include assisting commercial client with policy questions and payment. Providing assistance to commercial specialist for lead generation and customer care calls.

May also assisting personal lines team in  with policy questions, running reports, and general office responsibilities. 

Key Responsibilities

Client Relationship Management:

Maintain strong relationships with existing clients and provide ongoing support.

Address client concerns and policy payment questions promptly and professionally.

Sending out cards to clients for birthdays, special notices, and holidays.

Policy Assistance:

Assist clients with the any questions about their policy or the claims process.

Communicating with insurance companies and ensuring timely resolution.

Accept payments and process transactions according to company procedures.

General Office:

Assisting walk in clients with payments, policy questions, and general information.

Preparing the daily bank deposit.

Updating client data in the system.

Filing of client forms and paperwork.

Compliance and Regulation:

Ensure compliance with company policies and procedures, as well as insurance providers.

Product Knowledge: Demonstrated understanding of our insurance products and services. Being educated as to the products we offer is a key factor in this position. For each of the providers we work with it is your responsibility to become familiar with the products offered and how they will benefit our customers.

Team Collaboration: Your ability to work collaboratively with colleagues and support team goals. Team collaboration is an essential aspect of our work environment. Team collaboration includes working with co-workers and colleagues to achieve office goals and expectations.

Communication: Effective communication with clients and colleagues is critical to the success of the company. This encompasses both verbal and written communication as well as active listening. Be proactive in ensuring that communication is both properly received and given.

Demonstrate Professionalism: Exhibit professionalism in your interactions with clients, colleagues, and superiors. This includes all aspects of behavior, actions, and communication with clients, co-workers, colleagues, managers, insurance providers, etc.

Requirements:

Customer Service experience required.

Excellent Communication/interpersonal skills

Confident, self-starter who works well independently.

Must have ability to multi-task.

Good organizational skills.

This job description provides a general overview of the responsibilities and qualifications of a customer service representative. Other duties may be assigned as needed to support the office and staff.

Bilingual- Spanish is highly preferred

Job Type: Part-Time

Salary commensurate with experience

Office Hours:  8am- 5pm / Monday - Friday
Working Hours are flexible

Benefits:

  • Paid time off

How to Apply: Please submit your resume and a cover letter detailing your experience and why you are the ideal candidate for this position to leighanne@getwiggins.com.

Bilingual- Spanish is plus

Job Type: Part Time/Full-time

Salary commensurate with experience

Powered by JazzHR



  • Birmingham, United States Wiggins Insurance Full time

    Job DescriptionJob DescriptionJob descriptionJob Title: Commercial CSR Location: Trussville, AlJob Type: Part TimeWe are seeking a motivated and results-driven Insurance Customer Service Rep to join our dynamic team. Key Responsibilities:Job Overview:A customer service representative is a valuable role to the function of the office. This is the main...


  • Birmingham, United States Darrell Walker Workforce Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeDirect Hire OpportunityPay: $18.00 / hourCommercial Products Customer Service RepresentativeThe CSR position is fast paced and requires the ability to multi-task, email correspondence and processing of customer purchase orders. Order entry management and maintenance of completed sales...


  • Birmingham, United States Service Supply Full time

    ** Customer Service Representative** **Job Category****:** ISALES **Requisition Number****:** CUSTO001584 Showing 1 location **Job Details** **Description** **Position Overview:** Develop sales and profits through regular contact with current low volume accounts and customer prospects. Maintain and strengthen current customer accounts, ensuring customer...

  • Sales Representative

    1 month ago


    Birmingham, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank to include 3...


  • Birmingham, United States Patterson Companies Full time

    We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong customer service aptitude Customer Service, Customer Service Representative, Sales Representative, Representative, Manufacturing, Retail


  • Birmingham, United States Hueman PE Talent Solutions Full time

    Description Northpoint Roofing Systems is hiring a Commercial Roofing Sales Representative in Birmingham, AL As a Commercial sales representative, you are responsible for increasing sales by developing and maintaining relationships with new and existing customers and managing sales cycles to a successful close. This includes contacting prospects, setting...


  • Birmingham, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob DescriptionNorthpoint Roofing Systems is hiring a Commercial Roofing Sales Representative in Birmingham, ALAs a Commercial sales representative, you are responsible for increasing sales by developing and maintaining relationships with new and existing customers and managing sales cycles to a successful close. This includes contacting...


  • Birmingham, United States WATKINS CLEANERS INC Full time

    Job DescriptionJob DescriptionJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, detail their clothes and orders, retrieve completed orders from the conveyor, and provide helpful solutions that ensure they have a great customer service experience with our...


  • Birmingham, United States GloMo Full time

    Commercial Sales Representative - Moving & Storage Sales professionals who target commercial markets to promote moving and storage services. Sales consultants are also provided company leads to perform written estimates and scopes of service to companies requiring relocation and/or storage services. This position is responsible for building relationships...


  • Birmingham, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Birmingham, AL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...


  • Birmingham, United States Womack Machine Supply Full time

    **Job Details** **Customer Service Representative - (411)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Customer Service Representative Job Description **SUMMARY:** Through participation in the call rotation, maintains and improves Customer relationships, manages order...


  • Birmingham, United States WATKINS CLEANERS INC Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceEmployee discountsFlexible scheduleFree uniformsVision insuranceJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, detail their clothes and orders, retrieve completed orders from...


  • Birmingham, United States Patterson Full time

    **Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...


  • Birmingham, United States U-Haul Full time

    Location: 3028 Bessemer Rd, Birmingham, Alabama 35208 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...


  • Birmingham, United States Worldwide Executives Full time

    The consumer comes first within the hospitality industry and that is no exception at Worldwide Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...


  • Birmingham, United States Alabama Professional Services Full time

    Job DescriptionJob DescriptionSalary: $15-$17Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. We opened our doors in 1977 with the mission to provide safe and precise solutions to the majority of homeowner needs. At APS, our purpose is to provide remarkable experiences for our...


  • Birmingham, United States Patterson Companies Full time

    Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...


  • Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 21 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...


  • Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 20 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...


  • Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 19 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...