Customer Service Representative

7 days ago

Marquette, United States The Contractor Consultants Full time

Make a Difference Every Day - Join Swick Home Services as a Customer Service Representative

Job Title: Customer Service Representative

Company Name: Swick Home Services

Pay Range: Starting at $15.00/hour + commissions

Industry: HVAC and Plumbing - Residential, Commercial

Location: Marquette, MI

Job Overview:
Swick Home Services, a trusted name in HVAC and plumbing since 1977, is seeking a friendly and motivated Customer Service Representative to join our dedicated team. As the first point of contact for our valued customers, you will play a critical role in delivering top-notch service and ensuring a seamless customer experience. If you have a passion for helping people, thrive in a team-oriented environment, and are open to learning, this opportunity is for you

Who We Are:
At Swick Home Services, we pride ourselves on creating a family-like environment where every team member is valued. Based in Marquette, MI, we are deeply committed to our community, giving back in various ways while delivering superior plumbing and HVAC services to residential and light commercial customers. We offer a clear growth path, comprehensive training programs, and benefits that support your personal and professional development.

Key Responsibilities:

  • Serve as the primary point of contact for customers, answering calls and addressing inquiries with professionalism and warmth.
  • Utilize approved scripts to conduct outbound calls to current customers about services, promotions, and follow-ups.
  • Effectively handle and resolve customer concerns, ensuring a positive experience.
  • Maintain accurate records of customer interactions and transactions.
  • Coordinate with other departments to fulfill customer needs and maintain a seamless workflow.
  • Step into other roles when needed to support the team.
Qualifications:
  • A natural problem-solver with a positive, people-first mindset.
  • Excellent organizational skills and the ability to multitask in a fast-paced environment.
  • Strong oral and written communication skills with a clear speaking voice.
  • Previous telephone or customer service experience is a plus, 1+ years of experience preferred but not mandatory.
  • Dependable, self-motivated, and capable of working independently or as part of a team.
  • Willingness to follow scripts and make outbound calls throughout the workday.
  • High school diploma or GED required.
Benefits of Joining Our Team
  • Health & Wellness
    • Medical, dental, and vision insurance starting on the 91st day.
    • Health Savings Account (HSA) options.
    • Life insurance coverage.
    • Short-term and long-term disability insurance.
  • Retirement Savings
    • 401(k) plan with employer match up to 4% after one year.
  • Work-Life Balance
    • No nights or weekends required; enjoy a flexible schedule.
    • Paid vacation (prorated based on start date).
    • Holiday pay after one year.
    • Time-and-a-half pay on your birthday if worked.
    • Volunteer Time Off (VTO).
  • Professional Growth
    • Paid in-house training and opportunities for additional certifications.
    • Clear pathways for growth and advancement within the company.
  • Company Perks
    • Bonuses for achieving daily and monthly goals.
    • Team-building events, including holiday parties and picnics.
    • Recognition programs and a supportive company culture.
    • Employee referral bonus program.
Schedule:
  • Full-time, Monday to Friday.
  • No weekends.
Work Location:
  • Marquette, MI - Must be authorized to work in the United States.


Equal Opportunity Employer:

At Swick Home Services, we celebrate diversity and are committed to fostering an inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds.

Apply Today and Start Your Journey with Swick Home Services

If you're passionate about delivering exceptional customer service and are ready to grow with a company that values you, we'd love to hear from you. Join our team and be part of a company where you're treated like family

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