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Guest Services Representative
2 months ago
THE JOB:
Join our team as a Guest Services Representative, where you'll provide exceptional customer service, handle guest inquiries, assist with reservations, and ensure a memorable experience for our guests. Strong communication skills, a friendly attitude, and the ability to multitask in a fast-paced environment are essential.
THE DAY-TO-DAY:
Welcome guests to the property while providing memorable service
Respond to and resolve guest complaints/challenges in a timely manner
Answer and connect calls to the appropriate department, guest or personnel
Process guests wake up call, emergency and recovery calls
Enhance guest experience by offering upgraded accommodations
Promoting MGM Rewards enrollment and benefits to our guests
Multi-task while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
THE IDEAL CANDIDATE:
High school diploma, GED, or equivalenteducation experience
Customer service experience, preferably in a resort setting
Ability to multi-task in a fast-paced environment
SCHEDULE:
On-Call
There are no guaranteed shifts or set schedule
STARTING PAY RATE: $ 19.00 per hour
THE PERKS & BENEFITS:
Future growth potential within the company
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today