Service Manager

2 weeks ago


Indianapolis, United States Karriereziel Full time

** Service Manager (m/w/d)**

Erich NETZSCH GmbH & Co. Holding KG **Jobbeschreibung**

Der Service Manager spielt eine Schlsselrolle fr den Betrieb unserer neu gegrndeten administrativen Serviceeinheit und agiert als Bindeglied zwischen der NETZSCH Business Services GmbH (NBS) und den internen Kunden. Diese Position berichtet an den Head of NBS.

**Ihre Aufgaben**

* Sie entwickeln die Strategie des Service-Managements in bereinstimmung mit der Gesamtstrategie der NBS weiter.

* Sie stellen die gemeinsame Nutzung von Service-Management-Vorlagen, -Tools und Infrastruktur sicher, um eine konsistente Kommunikation und Handhabung der internen Kunden zu frdern.

* Sie sind verantwortlich fr die Steuerung der Services anhand der vorgegebenen Parameter (KPI) und entsprechenden Reports.

* Sie verantworten den Service Katalog sowie das Verrechnungsmodell und erstellen die Service Level Agreements .

* Sie entwickeln, implementieren und betreiben die Kommunikation zwischen NBS und den internen Kunden (z.B. regelmige Service-Meetings, standardisierte Berichte)

* Sie gewhrleisten die Verwendung einer gemeinsamen Service-Management-Methodik (z.B. Ticketing-Tools, Vorlagen).

* Sie verantworten das Incident Management, um die Ursachen grerer Serviceprobleme aus einer unparteiischen Perspektive zu identifizieren, zu verstehen und stehen als Eskalationsstufe der operativen Bereiche zur Verfgung.

* Sie treiben die Kundenorientierung in allen Bereichen der NBS-Organisation voran und entwickelen dadurch die NBS-Organisation kontinuierlich weiter

**Ihr Profil**

* Sie verfgen ber ein erfolgreich abgeschlossenes Studium der Wirtschaft und/oder Informatik oder eine vergleichbare Ausbildung.

* Sie haben mehrjhrige Berufserfahrung als Service Manager (m/w/d) in einer Shared Service Organisation oder Sie mchten Ihre Prozess- und Methodik-Erfahrung fr eine neue Herausforderung einbringen.

* Sie haben funktionale Kenntnisse der wichtigsten Geschftsprozesse im administrativen Umfeld und knnen diese interdisziplinr einsetzen.

* Sie zeichnen sich durch eine hervorragende Problemlsungsfhigkeit, eine starke Kommunikationsfhigkeit und eine Beratungsfhigkeit aus.

* Sie denken analytisch, unternehmerisch und kundenorientiert und bringen eine Leidenschaft fr technische Lsungen mit.

* Sie sind ein offener, empathischer und kooperativer Mensch.

**Wir bieten**

* Interessante Projekte

* Flexible Arbeitszeiten

* NETZSCH-Academy

* Mitarbeiterbeteiligung

* Technikleasing

* Untersttzungskasse


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