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Donor Care Specialist
2 months ago
Job Description:
Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.
Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine
Qualifications:
Certification as Registered Nurse (RN), Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) is required. Minimum one year of related experience in patient care, blood collections or patient testing is required. Prior blood banking or similar customer service experience preferred. Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
Job Description:
Respond to and provide appropriate donor care to blood donors who have suffered an injury or had a reaction during or following a blood donation. Performs MD designee review and final quality evaluation of donor complication cases.Identifies need to gain control of components from donors with certain complications that could affect recipient safety.May answer questions regarding donor eligibility and customer concerns.
Maintain Blood Services records in accordance with ARCBS directives and FDA, state and federal regulations. Research records in order to retrieve requested information.Work in a collaborative team environment in order to meet operational objectives while advancing donor and recipient safety.
Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.
Responsibilities:
1.Manage donor complications arising from the donation process. Provide appropriate care for donors reporting complications from their donation. Take appropriate and timely product action in response to additional information provided by donors.
2.Provide timely, accurate and helpful answers to donors and staff regarding donor eligibility, complaints and concerns.
3.Communicate directly with donors to ensure proper care and resolution of complication. Ask probing questions to ensure facts of case are known and in order to provide correct care for donor.
4.Manage donor complication cases to resolution and timely closure.
5.Perform medical director/designee review and final quality review for donor complication cases.
6.Identify, control and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review and managing cases through closure).
7.Investigate discrepancies in donor records. Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes.
8.Monitor security to ensure only authorized personnel have access to confidential donor records.
9.Prepare and provide reports for regions and BHQ regarding donor complication cases as required.
10.Perform all necessary tasks according to procedure and within established time frames.
11.Perform other related duties as necessary to maintain the team workflow.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
Shift: Sunday - Thursday, 3pm-11:30pm
Hourly Rate: $24.38 ( Eligible for Shift Differential - additional $1.75 after 3pm Mon - Friday, and additional $2.75 on Saturday and Sunday)
Scope:
Provides care to donors with complications from their donation. Has continuous contact with field staff, physicians and BHQ Hemovigilence staff. Maintains quality and regulatory standards. Represents the Red Cross to the public during daily interactions.
Competencies:
The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.
Essential Functions/Physical Requirements:
Candidates must have the ability to work in fast paced, demanding, complex and dynamic environment. The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs.
Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level.
This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
