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Mgr Front Office BU EX
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Hotel Front Desk Clerk
1 month ago
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now
Responsibilities
•Maintain common areas by mopping, sweeping, vacuuming, dusting, and removing trash
•Bookkeeping: keep accurate records of all hotel guest account information
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Connect with the housekeeping department to ensure guest accommodations are ready
•Handle customer complaints as necessary
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
•1+ year of hotel industry experience or related job preferred
•Working knowledge of Microsoft Office and reservation management systems
•Well-versed in taking telephone calls and handling stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Must have graduated high school, received a GED or equivalent