Information System Support Specialist

3 weeks ago


Erie, United States CareerBuilder Full time

About Us:
Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solution to the mining, food, recycling, packaging, aggregate and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures and markets on six continents through 12 wholly owned international subsidiaries and an extensive sales representative network.
About the Role:
You will be responsible for local and remote user support, troubleshooting hardware and software issues, system administration, utilizing security software and procedures. You will work closely with multiple vendors, multiple internal departments, and multiple Eriez team members worldwide. This position contributes greatly to the overall efficiency of the entire Eriez Manufacturing organization.
Responsibilities:
Provide technical support to end-users via phone, email, chat, and in person
Troubleshoot hardware, software, and network issues and resolve them efficiently
Monitor system performance and perform administrative tasks
Install, configure, and update software applications and operating systems
Perform routine system maintenance tasks, such as updates and patches
Setup and maintenance of desktops, laptops, printers, and other hardware devices
Onboard, offboard, and maintain user accounts primarily through Active Directory
Report and escalate issues to management when needed
Participate in cybersecurity reviews and initiatives
Enforce security policies and procedures to protect the organization's IT infrastructure
Educate users on best practices for information security
Maintain accurate records of support requests, resolutions, and user information
Communicate technical information effectively to non-technical users
Collaborate with employees, vendors, and management, managing multiple tasks simultaneously
Bachelors degree in computer science or equivalent
3+ years of experience with Microsoft Windows Operating Systems and Ethernet/Wi-Fi topology
Solid technical background, with hands-on experience in Windows Server, Active Directory, Hosting, IIS, O365, Email / Exchange, and prefer AZURE experience
Strong working knowledge of Antivirus, backup solutions, and system monitoring
Demonstrate drive in continuous process improvement
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
401(k)
Employer 401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

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