Customer Experience Representative

2 months ago

Waunakee, United States NORD Drivesystems Full time
The Job:

We are currently looking for a Customer Experience Representative to join our Customer Experience Department. Our Customer Experience Team operates Monday - Friday from 8:00 AM - 5:00 PM.

Benefit from a comprehensive 12 week training program and collaborative working environment while gaining technical and mechanical product knowledge in a growing industry

You'll be a good fit for this position if you enjoy:

•Paying attention to details

•Problem solving

•Learning new skills

•Helping customers

•Working in a team

You should have:

•A High School Diploma or equivalent

•A history of good attendance

•A dedication to quality and accuracy

•The physical ability to sit at a desk for 8 hours a day

Your duties would include:

•Enter orders into manufacturing system.
•Contact customers for information about purchase orders.
•Work with drafting on order information.
•File and maintain paperwork associated with each order.
•Assist Customer Experience team by working on quotes from the quotes queue.
•Assist Customer Experience team by taking customer phone calls (in back-up capacity).
•May be assigned order processing duties for Key and Target Accounts.
•Other duties as assigned.

Why You Should Work at NORD:

NORD understands that it takes a team of skilled, highly motivated, and positive team members to provide our customers with the level of service they expect and deserve. That's why we invest heavily in our employees by providing additional training and development, tuition reimbursement, and a wellness program with activities that encourage healthy living and self-care. NORD also hosts fun company events throughout the year so you can get to know your team members and others that you may not work with daily.

Training & Career Development:

NORD provides the necessary tools for you to be successful in your role, including a comprehensive onboarding program to familiarize you with our company and various departments, detailed training specific to your role, and continued education to ensure your knowledge and skills stay current.

Additionally, we offer:

•On-site training center and staff

•Educational reimbursement assistance

•Paid skills training and cross training

•On-site and off-site training seminars

•Work-related organizational memberships and certifications

•Online training options

•Opportunities to travel and train at other US locations

•Bilingual trainer available

Benefits:

NORD offers a complete benefits package to our full-time employees, including:

•Low premium health insurance

•Dental and vision insurance

•Teladoc virtual doctor visits

•Short-term and long-term disability (company paid)

•Life insurance (company paid)

•Flex spending and health savings accounts

•Paid vacation and holidays

•Paid personal and sick time

•401(k) and Roth 401(k) plans with company matching

•Wellness program

We also have two fully stocked markets on site with a wide variety of food, beverages, and snacks. Our spacious north and south production breakrooms also have tablets with free internet access. NORD has three outdoor seating areas, as well as two locker rooms with individually assigned lockers and private showers.

Who We Are:

NORD is a manufacturer of gear units, electric motors, and variable frequency drives for industrial applications. From order processing, to assembly, to shipping, NORD produces high quality drive systems for applications such as conveyor belts, industrial mixers, palletizers, and more.

A gear unit consists of an electric motor powering a gearbox. The motor spins at a specified revolutions-per-minute (rpm) and is connected to a small gear inside of the gearbox, which rotates a larger gear to reduce the output speed of rotation and increase torque. The gearbox's spinning output shaft is connected to a system, such as a conveyor belt in a distribution center or food processing line. Gear units like those produced at NORD are the reason garage doors go up, mixers spin, and rollers form steel.

NORD provides expert advice, reliable products, and world-class service to our customers. Everything we do revolves around those we serve, and we strive to bring new, innovative technologies to market that help our customers' operations run efficiently and cost effectively.

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