Customer Service Representative
2 weeks ago
NORD Drivesystems is a leading manufacturer of gear units, electric motors, and variable frequency drives for industrial applications. Our company is committed to providing expert advice, reliable products, and world-class service to our customers.
Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Representative to join our Customer Experience Department. As a Customer Experience Representative, you will be responsible for providing exceptional customer service, processing orders, and assisting the Customer Experience team with various tasks.
Key Responsibilities- Enter orders into the manufacturing system
- Contact customers for information about purchase orders
- Work with drafting on order information
- File and maintain paperwork associated with each order
- Assist the Customer Experience team by working on quotes from the quotes queue
- Assist the Customer Experience team by taking customer phone calls (in back-up capacity)
- May be assigned order processing duties for Key and Target Accounts
- A High School Diploma or equivalent
- A history of good attendance
- A dedication to quality and accuracy
- The physical ability to sit at a desk for 8 hours a day
NORD Drivesystems understands that it takes a team of skilled, highly motivated, and positive team members to provide our customers with the level of service they expect and deserve. That's why we invest heavily in our employees by providing additional training and development, tuition reimbursement, and a wellness program with activities that encourage healthy living and self-care.
Training & Career DevelopmentNORD Drivesystems provides the necessary tools for you to be successful in your role, including a comprehensive onboarding program to familiarize you with our company and various departments, detailed training specific to your role, and continued education to ensure your knowledge and skills stay current.
Benefits- Low premium health insurance
- Dental and vision insurance
- Teladoc virtual doctor visits
- Short-term and long-term disability (company paid)
- Life insurance (company paid)
- Flex spending and health savings accounts
- Paid vacation and holidays
- Paid personal and sick time
- 401(k) and Roth 401(k) plans with company matching
- Wellness program
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