Senior Digital Banking Consultant

4 weeks ago

Memphis, United States Diverse Lynx Full time
Role Senior Digital Banking Consultant Mandatory Skill Set Online/Mobile Banking, Digital Channels, Omni Channel Experience 10+ yrs Location Memphis, Tennessee ( Onsite 3 days a week in office)
Job Summary:
s a Senior Digital Banking consultant, you will be responsible for analyzing client digital channels and other digital banking applications. Will be responsible for conceptualizing and shaping requirements and implement the processes and technologies involved in the digital banking domain areas. You will be responsible for interfacing with client business as well as technology teams for leading requirement management efforts in the capacity of a domain SME. Y ou will closely and collaboratively work with both our customers and the engineering, architecture, and design teams to help complete requirement journeys from conceptualization till fulfillment. As the digital channels SME for a project, you will guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners should see you as a trusted digital banking consultant. You must possess excellent written and oral communication skills and carry the ability to interface with and coordinate activities of senior executives across the firm, operations teams, technology partners, and program managers. The current role also requires technology consulting experience in banking domain with proven experience of working on digital banking platforms and overall understanding of leading digital banking COTS platform in the market.
Roles and Responsibilities
As a Senior Digital Banking and Channels consultant you will serve as a liaison between the Digital Product Owner, Front Office/Other department SMEs on the business side and IT Application development teams on the technology side to lead and drive requirement management efforts.
  • As a digital banking consultant candidate should have good understanding of digital banking trends across geographies, should have experience in implementing mobile banking and online banking applications and should have overall consulting mindset to analyze client requirements and provide their SME point of view based on industry best practices.
  • The primary responsibility of your role will be to analyze the existing client digital banking systems, identify and discuss functional requirements for multiple digital platforms across Online and Mobile Channels
  • Act as a digital and channels banking SME you will liaison between Fintech vendor business partners, development teams and customers and the development teams to provide resolution of complex or significant Digital Banking solution validation issues.
  • You will work in collaboration with technical architects, Product Owners, Project Manager/Scrum Master, Delivery Manager, Tech Lead and Quality Assurance teams to ensure the requirements provided by the business are delivered through the IT application implementations.
  • Participate in User Acceptance Testing, Customer Acceptance Testing and Post Implementation Validation; provide post-implementation support for new initiatives, upgrades, and projects.
  • Create, review, analyze. own and maintain detailed requirement artifacts /documentation for use internally and externally, such as User Stories, Use Cases, BRD, FSD, Interface Documents workflow diagrams for custom processes.
  • As a digital banking consultant, you will be responsible for doing AS IS analysis of banks digital channels, analyze digital maturity of client systems and prepare TO BE state business architecture and provide end to end technology consulting services to clients in terms of TO BE state functional design documents, participate in vendor analysis initiatives and create business case for digital transformation.
Key Skills
s a Cross-Functional Business Analyst on the implementation of key business and technology change initiatives within the Digital banking domains, this role would require for the below skills:
Mandatory Skills: Banking Online/Mobile Banking and Digital Channels
  • Mandatory Skills Should have experience in digital banking consulting with strong expertise in doing technology consulting for large banking transformation initiatives.
  • Should have good understanding of banking regulatory norms w.r.t. North America geography.
  • Should have advanced experience on Omni Channel Solution knowledge at a Retail and/or Corporate Banking environment with relevant industry/functional knowledge.
  • Should have worked in various Omni-channel platforms like Internet Banking, Mobile Banking, Mobile Payments, Payment Innovation/New Channels, ATM and Kiosk solution among others.
  • Should have experience of working in medium to large scale Digital Transformation programs.
  • Should have basic understanding of Agile philosophy.
  • Should have basic understanding of Design Principles
  • Should have basic understanding of Digital Banking Architecture and associated technologies.
  • Experience with using " new IT" (AI, Analytics, Omni-channel, Agile, DevOps, Design Lead Development) at scale.
  • Understanding of banking processes, products, and relevant technologies
  • Point of view on digital disruption in the Financial Services industry. Knowledge on key digital market trends like gamification, location-based offers, NFC payments among others
  • Understanding of banking platforms and technical architectures
  • Familiar with designing customer-journey-driven architectures
  • Initial project planning - defining goals and objectives, scope, business rationale, high level requirements.
  • Perform analysis to understand current functionality gaps and obtain user perceptions.
  • Coordinate and lead meetings with SME's and key stakeholders to gather requirements/user stories.
  • Organizing meetings or workshops to interview or discuss with end users, product owner and subject matter experts to understand business requirements to produce business workflow for the purpose of producing Functional Specifications Document (FSD) (or the equivalent agile artifacts User stories) in alignment to IT roadmap and strategies.
  • Work closely with the Business Lead/PO and/or User representatives to ensure that solution is designed to meet the business needs.
  • Work with the various business stakeholders and supporting technology teams to aid in solutioning and submission of the business paper for sponsor approval.
  • Elicit, document, and communicate non-functional requirements to ensure that the delivered IT systems provide business value.
  • Familiar with tools like Jira, Confluence
  • Overall idea about new building blocks of banking solution architecture like microservices, API management, Identity and access management, content management, mobile technologies will be highly beneficial.
Required Qualification
  • 10 to 15 years of Management or Technology Consulting or equivalent banking industry experience in a reputed institution in the areas of digital transformation/digital channels project execution
  • Hands on experience of leading and managing Business Analysis/ Requirement Management tracks for large banking (retail/corporate) projects.
  • Track record of consulting project delivery including managing business analyst teams, producing requirement deliverables, managing projects within timelines and budgets, and interfacing with client executives
  • Proven ability to launch and execute successful initiatives in complex and challenging environments.
  • Excellent client presence and proven client relationship building capability; willing to provide senior / top level client references.
  • Powerful verbal / written / communication / networking skills is mandatory.
  • Experience in motivating and leading multi-cultural, cross functional teams
  • Ability to work independently and proactively in a dynamic and ambiguous environment.
  • Familiar with onshore-offshore delivery model .


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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