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Team Member

2 months ago

Plainfield, New Jersey, United States Long John Silver's Full time

Job Summary:

The Team Member plays a vital role in delivering exceptional customer experiences at Long John Silver's. As a key member of our team, you will be responsible for ensuring our guests receive top-notch service, from greeting and engaging with them to handling orders and resolving any issues that may arise.

Key Responsibilities:

  • Provide exceptional customer service: Greet and engage guests in a positive manner, take orders accurately, and handle payments with a smile.
  • Address guest inquiries and concerns: Respond promptly and professionally to guest inquiries and concerns, ensuring their satisfaction and loyalty.
  • Maintain a clean and safe environment: Keep the service area stocked and clean, including dining tables, floors, and restrooms, to ensure a pleasant experience for both guests and team members.
  • Meet sales and customer satisfaction targets: Handle all orders with utmost care and precision to ensure guest satisfaction and meet sales targets.

Requirements:

  • Age and experience: Must be at least 16 years old with no prior experience necessary.
  • Reliability and transportation: Must have a reliable mode of transportation to ensure timely attendance and flexibility.
  • Communication and teamwork: Ability to comprehend safety rules, manuals, and training materials, and work effectively as part of a team.

Physical Demands and Working Conditions:

The role involves standing, walking, talking, hearing, and sensory activities. It also includes handling, feeling, reaching, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, and occasional lifting. Visual requirements include peripheral vision and focus adjustment. Additionally, there may be exposure to cooking fumes, with moderate noise levels.

Accommodations are available for individuals with disabilities.

At Long John Silver's, we are committed to delivering delicious and sustainably-sourced seafood to our guests. Our team members are the backbone of our success, and we strive to provide a positive and inclusive work environment that values diversity and promotes growth.