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Customer Service Representative

2 months ago

Gilbert, United States Gilbert Unified School Full time
Position Type:
Support Staff (Non-Classroom)/Customer Service Representative

Date Posted:
8/5/2024

Location:
Office of Talent Management

Date Available:
08/19/2024

Closing Date:
09/05/2024 Position Length: 12 Month Short

Job Grade: 111

Hourly Rate: $18.54 and up depending on experience

Hours Per Day: 8
(8:30AM - 4:30PM)

Application Procedure: Apply online

Fingerprint Clearance Card: Must have a Level One IVP Fingerprint Clearance Card prior to processing. Please Click Here.

Customer Service Representative - District Office

Purpose Statement
The job of Customer Service Representative is done for the purpose/s of responding to inquiries to provide requested information and/or referral to other parties and providing general clerical support.

Essential Functions
  • Greets the public for the purpose of responding to their inquiries and/or escorting/directing them to appropriate personnel.
  • Answers multiline telecommunication system for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages.
  • Distributes a variety of items within the site to appropriate parties.
  • Performs record keeping and general clerical tasks for the purpose of supporting departmental operations.
  • Performs onboarding of new employees.
  • Evaluates situations for the purpose of taking appropriate action and/or directing to appropriate personnel for resolution.
  • Maintains a variety of records complying with district, federal and state regulations.
  • Prepares written materials for the purpose of documenting activities, providing reference and/or conveying information.
  • Responds to inquiries of staff and the public for the purpose of identifying appropriate parties to address immediate issues.
Other Functions
  • Assists other personnel as may be required for the purpose of supporting them in the completion of their work activities.

Minimum Qualifications
Mental Requirements
Learning Development- Level C Sufficient to read and write technical instruction, understand standardized methods, operate specialized and varied equipment, perform standard mathematical applications. Learning development involves the equivalent of some technical or vocational training beyond high school, often resulting in a certification.
Problem Solving - Level 1 Work situations are routine and regularly recurring, requiring attention and concentration, but limited discretion, consideration, and planning to adequately respond and carry out work activities.
Physical Requirements
Physical Skill - Level A Basic level of learned physical skill is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.
Physical Effort - Level 1 Minimal physical exertion is required. Most job time is spent sitting with occasional walking. Occasional lifting, guiding, and carrying of lightweight materials or equipment.
Social Requirements
Human Relations Skill- Level B Job requires patience in communication and well-developed verbal skills to exchange technical or complex information with individuals or small, informal groups. skills in establishing harmonious relationships and gaining cooperation are important.
Scope of Contacts - Level 2 Interpersonal contacts extend to peers in other work groups, or to clients/customers who speak the language, either within or outside the organization. interactions with higher levels of authority beyond immediate supervisor must be conducted on an intermittent basis.
Work Environment
Performance Environment - Level A Changes in environments, work pressure, disturbances of work flow, and irregularities in work schedule are infrequent.
Physical Working Conditions - Level 1 Generally good working conditions. Little or no exposure to extremes in noise, temperature, etc. little or no exposure to safety or health hazards.
Accountability
Level of Accountability -Level B Responsible for producing journey-level work output on an independent basis subject to supervisory direction and review.
Organizational Impact - Level 2 Work results impact the accuracy, reliability, and acceptability of further results beyond the immediate work section. work results are noticeable and represent a portion of, or support product or service received by the customer or general public.

Experience, Education, and Certifications
Experience: Job related experience with increasing levels of responsibility is desired.
Education: High School diploma or equivalent.
Certifications/Clearances: Must possess a valid Arizona DPS Level One IVP Fingerprint Clearance Card while employed. Valid Driver's License & Evidence of Insurability. CPR/ First Aid Certificate

Compensation Details
FLSA Status: Non Exempt
Pay Schedule: Hourly - Grade 111
Work Calendar: Support 12 Month Short

Nondiscrimination Statement
Gilbert Unified School District does not discriminate on the basis of race, color, religion, national origin, sex, age, or disability in admission to its programs, services, or activities, in access to them, in treatment of individuals, or in any aspect of their operations. The lack of English language skills shall not be a barrier to admission or participation in the District's activities and programs. The Gilbert Unified School District also does not discriminate in its hiring or employment practices.

Declaracin de Non Discriminacion
El Distrito Escolar Unificado de Gilbert no discrimina por motivos de raza, color, religin, origen nacional, sexo, edad o discapacidad en la admisin a sus programas, servicios o actividades, en el acceso a ellos, en el trato de las personas o en cualquier aspecto de sus operaciones. La falta de habilidad del idioma ingls no ser una barrera para la admisin o participacin en actividades y programas del Distrito. El Distrito Escolar Unificado de Gilbert tampoco discrimina en sus prcticas de contratacin o empleo.

Attachment(s):
  • Customer Service Representative - District Office.pdf