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Customer Service Representative

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Seven Hills, United States ComfortDelGro Corporation Australia Pty Full time

The Role: Do you have exceptional attention to detail and thrive on working in a fast-paced environment? Is excellence in customer service important to you? We are looking for a dynamic Customer Service Representative to join the team at our Operations & Customer Centre in Seven Hills. This role will administer our customer feedback and complaints management systems and processes. As a first point of contact, Customer Service Representative will provide CDC’s customers with a positive experience through the delivery of timely and reliable customer information and responses to their queries. This is a unique opportunity to learn from and be part of a highly experienced team which thrives on performing to achieve positive outcomes. About You A strong customer service focus Excellent attention to detail to ensure feedback is presented accurately Exceptional English language skills, both written and verbal Ability to work in a high volume, fast-paced, goal-oriented environment Ability to work independently Solve problems on the spot and deal with ambiguity Manage tasks in a timely manner Adhere to Key Performance Indicators Good understanding of IT skills and the ability to learn specialist systems Experience and Qualifications Experience in a telephone-based customer service role highly advantageous Complaint handling experience highly regarded What this role can offer you Opportunities for career growth Opportunity to learn new skills in a unique sector of the transport industry with one of the largest land-based transport operators in the world Supportive and friendly team If this role is a great fit for you then 'APPLY NOW' CDC NSW is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI+, candidates with varying abilities and those from culturally and linguistically diverse backgrounds. #J-18808-Ljbffr