UX Researcher

4 weeks ago

Foster City, United States Zoox Full time

As the UX Researcher for Rider Operations, you will help guide design, product, and engineering teams towards the development of a suite of tools designed to support our riders and fleet of autonomous vehicles in action. You will play a pivotal role in addressing known problems and assisting our cross-functional partners in solving the right problems, not just their symptoms. We are looking for a person like you who is hungry for knowledge, prepared to ask the hard questions and challenge existing assumptions, and wants to help the team see the forest from the trees. The Ops Experience Research team centers itself on creating an inclusive and psychologically safe environment that drives success for individuals and the team. We strive to be good collaborators who help cross-functional teams solve problems for users, customers, and Zoox. A requirement for our success is our ability to welcome all relevant parties into our process. We trust one another and our partners, while also understanding that different points of view enhance insights--not derail it. A researcher for this role will be capable of future thinking and planning for the unknown. While this role will work closely with the Product Team, having a good product sense will supercharge success. Importantly, you will want to be comfortable with ambiguity and ready to provide evidence why the recommended path forward is the best one. Also, here is a

video

of what we help make possible.

Responsibilities

Lead kick-off meetings with cross-functional teams using collaboration methods to uncover the root problem and gain alignment with stakeholders. Select the appropriate research methods to understand the customer and company representatives to address primary and secondary needs; likely through use of diary studies, service safaris, role playing, and experience diagramming. Conduct exploratory and evaluative research to gain clarity into what service gaps need to be addressed and how to address them. Deliver insights with appropriate narrative framing to guide immediate changes, the team’s vision, and roadmap decisions. Present findings and recommendations to improve the experiences of users, be a staunch advocate for users in cross-functional meetings, and raise questions or challenge assumptions that are not in the best interest of our users. Manage expectations and interests of a diverse set of stakeholders while maintaining a human-centered posture.

Qualifications

5-8+ years of relevant work experience Experience working with enterprise or internal users Experience working with technical users and products

Bonus

Experience researching and/or designing for a wide range of users and abilities Experience working with customer service or call centers Experience working on product suites or tools that work together Experience working with tools used in remote operations

Vaccine Mandate Employees working in this position will be required to have received a single dose of the J&J/Janssen COVID-19 vaccine

OR

have completed the two-dose Pfizer or Moderna vaccine series. In addition, employees will be required to receive a COVID-19 booster vaccine

by the earlier

of (1) April 15 or (2) within two months of becoming eligible for the booster vaccine. Employees will be required to show proof of vaccination status upon receipt of a conditional offer of employment. That offer of employment will be conditioned upon, among other things, an Applicant’s ability to show proof of vaccination status. Please note the Company provides reasonable accommodations in accordance with applicable state, federal, and local laws. About Zoox Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team. Follow us on LinkedIn A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. #J-18808-Ljbffr

  • Lead UX Researcher

    1 month ago

    Daly City, United States UX Hires Full time

    Job DescriptionJob DescriptionLEAD UX RESEARCHER - AI / SAASOur client is seeking a Lead UX Researcher to help drive strategies for their exciting new AI products. This This San Francisco-based company uses the latest AI technologies, such as LLM, to accelerate the development of service-related tools and platforms. In collaboration with their in-house...

  • Senior UX/UI Designer, Rider Applications

    2 weeks ago

    Foster City, CA, United States Zoox Full time

    Foster City, CAExperience – Design /Full-time/ HybridZoox's Experience Team works across the organization to define and champion the Human Experience. We embrace a human-centered design process that is collaborative, data-driven, and iterative. We are growing a team of exceptional people to help invent and design unique solutions. We'll address new...

  • UX Designer

    1 week ago

    Ohio City, United States MSIT Full time

    Responsibilities Design the user interface layout and specific graphic elements within the PolyAnalyst Analytical Client and Web Report Editor platforms. Define and create the workflow for the user experience and style guide of web applications including page layout navigation and data entry. Create wireframes and high fidelity mockups storyboards ...

  • UX Designer

    4 weeks ago

    Ohio City, United States VISART Full time

    Responsibilities Focus on user-centered design principles to create intuitive and highly functional and interactive designs. Simplify complex content and ideas into functional usable interfaces. Present design concepts and work with key stakeholders to arrive at designs that support business objectives technological realities and deliver a strong...

  • UI/UX Designer

    1 day ago

    Kansas City, United States backstitch Full time

    backstitch, an HR technology company based in Kansas City, is redefining the way companies communicate with their employees. Our innovative software, paired with industry-leading strategic support, empowers top brands and Fortune 100 companies to enhance workforce engagement. We deliver modern solutions for a more connected, informed, and dynamic workplace....

  • UI/UX Designer

    1 day ago

    Kansas City, United States backstitch Full time

    backstitch, an HR technology company based in Kansas City, is redefining the way companies communicate with their employees. Our innovative software, paired with industry-leading strategic support, empowers top brands and Fortune 100 companies to enhance workforce engagement. We deliver modern solutions for a more connected, informed, and dynamic workplace....

  • UI/UX Designer, Zoic Labs

    1 day ago

    Culver City, California, United States Zoic Studios Full time

    About Zoic LabsZoic Labs is an advanced visualization company focused on the intersection of data, narrative, design, and emerging technologies. Since 2002, we have developed software and virtual production tools for sister company Zoic Studios, a multi-platform storytelling company with emphasis on high-end computer graphics for film, television, gaming,...

  • U.S. UI/UX Designer, Zoic Labs

    6 days ago

    Culver City, United States Zoic Studios Full time

    Job DescriptionJob DescriptionAbout Zoic LabsZoic Labs is an advanced visualization company focused on the intersection of data, narrative, design, and emerging technologies. Since 2002, we have developed software and virtual production tools for sister company Zoic Studios, a multi-platform storytelling company with emphasis on high-end computer graphics...

  • Senior User Experience Designer

    13 hours ago

    Foster City, United States Globant Full time

    RESPONSIBILITIES • Gain a deep understanding of our riders and other road users • Design mobile app interfaces and interactions that are elegant, accessible, intuitive, and delightful • Create, test and iterate the app information architecture, wireframes, user journeys and work closely to bring the features to life with the UI designers • Ideate and...

  • Senior User Experience Designer

    1 day ago

    Foster City, United States Globant Full time

    RESPONSIBILITIES • Gain a deep understanding of our riders and other road users • Design mobile app interfaces and interactions that are elegant, accessible, intuitive, and delightful • Create, test and iterate the app information architecture, wireframes, user journeys and work closely to bring the features to life with the UI designers • Ideate and...

  • UX Designer Hiring OPT

    1 month ago

    California City, United States Jobrino Full time

    YOUR OPPORTUNITYwe are looking for a user-experience (UX) designer to turn our mission into a reality by designing end-to-end experiences for our client. We&39;re a tight-knit collaborative group of developers and designers who believe in combining research data insights and peer feedback into a user-centred design process. Working closely with our Tech...

  • Director, UX Product Design Team Leader

    1 day ago

    Jersey City, NJ, United States BNY Mellon Full time

    Overview Director, UX Product Design Team Leader Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...

  • Vice President Experience Research

    4 weeks ago

    Jersey City, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team. **Job responsibilities** - Design and execute comprehensive research...

  • Head of Product

    4 weeks ago

    Daly City, United States UX Hires Full time

    Job DescriptionJob DescriptionHEAD OF PRODUCT - SAAS / AI Our client is seeking a Head of Product to help drive strategies for their exciting new service/assistant AI products. This San Francisco-based company uses the latest AI technologies, such as LLM, to accelerate the development of service-related tools and platforms. In collaboration with their...

  • Application Architect V

    4 weeks ago

    Jersey City, New Jersey, United States Mitchell Martin Inc Full time

    Our client, one of the largest banks in the US with wealth management, investment banking, and international business, is seeking an IT Application Architect VLocation: Jersey City, NJPosition Type: Contract Job Summary:UX/UI Designer in the NLP, Modeling & Analytics team, focusing on both User Interface Design (what's on each page/screen of a design) and...

  • Senior User Interface Engineer

    6 days ago

    Salt Lake City, United States Ramp Talent Full time

    About the job Our Client, Pathology Watch, is seeking a Senior UI Engineer to join the team and help them with web application development. Key Technology stack: React, TypeScript, CSS More Details below... Pathology Watch is building a system that makes pathology (cancer diagnostics) faster and more accurate. This UI engineer role involves leading UI/UX...

  • IOS Developer

    1 month ago

    Texas City, United States Aptask Full time

    IOS Developer - Irving Texas(Remote)Job Description 5+ Years of Total Experience with proven 2+ years’ experience in iOS Programming Strong knowledge of iOS frameworks and proficiency in Objective-C. Understanding of Mobile programming languages such as Swift 4.0 Objective-C or Cocoa Touch. Experience working with iOS frameworks like Core Data Core...

  • User Experience Designer

    4 weeks ago

    Jersey City, New Jersey, United States Mitchell Martin Inc Full time

    Our client, one of the largest banks in the US with wealth management, investment banking, and international business, is seeking an User Experience DesignerLocation: Jersey City, NJPosition Type: ContractJob Responsibilities:Responsible for ensuring products provide a meaningful and relevant experience to users. Leads research projects, synthesizes...

  • Product Experience Lead

    4 weeks ago

    Jersey City, United States JPMorgan Chase & Co. Full time

    As a Product Experience Lead on the Data Marketplace team, you’ll be working on a data product that will transform how our customers discover, access, and use data within Chase! Your knowledge of the ways users engage with online products and tools will help create the experiences that will shape the Analytics community for years to come. You will be...

  • Senior Business Analyst

    6 days ago

    Jefferson City, United States Central Trust Bank Full time

    Job Description As a Senior Business Analyst for Digital Banking, you will be at the forefront of exploring new banking technologies, digital trends, and innovative practices. You will conduct in-depth market research, analyze data, and collaborate with cross-functional teams to recommend and implement solutions that enhance our digital banking offerings....