Patient Access Lead

2 weeks ago

Saratoga Springs, United States Saratoga Hospital Full time
Summary of Position: Obtains, verifies and records all patient information through the registrations process to ensure proper records for all services received. Provides support for scheduling and ordering of miscellaneous exams when necessary. Assumes responsibility for maintaining confidential patient information and responsible with patient reception, direction and correspondence.

Primary Job Responsibilities:
    • Greeting Patients: Welcomes patients and accurately enters their information to the patient tracker system for the facility. Verifies the patient's identification. Uses proper identification and greeting when answering phone call
    • Patient Registration: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed (labs and/or imaging). Admitting areas- complete inpatient admission process. Serves as the point person for Q/A as directed by department manager.
    • Insurance Verification: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed. Able to complete authorization requests when needed/as appropriate.
    • Collections: Collection patient copays and enters payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits
    • Medical Records: Maintain confidential medical records. Obtains records necessary for office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient request for medical records.
    • Leadership: Serves as the point person or "charge" when the manager/supervisor is not available. Provides continuing education for existing staff and assists with onboarding new employees. Assists with escalated patient complaints when management is not available.
    • Scheduling: Schedules medical office appointments and/or diagnostic services; physical, occupational or speech therapies; surgery or other imaging services. Schedules non-clinical staff as directed by manager.
Minimum Qualifications: Must meet all requirements of Patient Access Specialist. Supervisory experience preferred. Minimum of two years as a Patient Access Specialist Preferred.

Medical terminology certificate preferred. Certified Healthcare Access Associate (CHAA) preferred.

Required Skills, Abilities and Attributes:
  • Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
  • Must be able to multitask while remaining professional, focused, composed and positive.
  • Excellent customer service skills and must display integrity, friendliness and compassion.
  • Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff.
  • Must be able to demonstrate effective and appropriate written and oral communication skills.
  • Ability to take and follow direction in a positive and appropriate manner.
  • Must be flexible
  • Takes initiative and embraces new opportunities to grow both personally and organizationally.
  • Must be efficient and effective in the use of resources.
  • Basic computer skills.


Salary Range: $17.25 - $27.45
Pay Grade: 17
Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.

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