Patient Access Representative
2 days ago
We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at OrthoNY. As a key member of our front office staff, you will be responsible for ensuring a smooth and efficient patient experience from the moment they arrive.
Key Responsibilities- Registration and Scheduling
- Prepare appointments for the following day, ensuring accuracy of data and completeness of required fields and forms.
- Collect and enter registration information, including eligibility and benefits, to facilitate proper processing and payment follow-through.
- Patient Communication
- Greet patients promptly and professionally, providing a welcoming environment.
- Answer incoming phone calls in a professional and courteous manner.
- Administrative Tasks
- Review and update patient records, ensuring accuracy and completeness.
- Collect copayments and balances, and reconcile daily payments with the system batch.
- Print or send handouts to patients as needed.
- Team Collaboration
- Work with other departments to ensure timely and accurate processing of patient information and throughput to the clinic.
- Communicate with patients and staff to resolve any issues or concerns.
- High School Diploma required; some higher education preferred.
- Knowledge of medical insurances preferred.
- Exceptional customer service skills required.
- Experience working with an EMR/PM required.
- Exceptional written, verbal, and interpersonal communication skills.
- Highly organized with strong attention to detail.
- Quick thinker with ability to pivot in a fast-paced environment.
- Ability to multi-task in a high-volume environment.
This is a full-time, non-exempt position. Reliable transportation is essential, as occasional travel to other OrthoNY locations may be required.
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