Patient Access Representative

2 days ago


Saratoga Springs, New York, United States OrthoNY Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at OrthoNY. As a key member of our front office staff, you will be responsible for ensuring a smooth and efficient patient experience from the moment they arrive.

Key Responsibilities
  • Registration and Scheduling
    • Prepare appointments for the following day, ensuring accuracy of data and completeness of required fields and forms.
    • Collect and enter registration information, including eligibility and benefits, to facilitate proper processing and payment follow-through.
  • Patient Communication
    • Greet patients promptly and professionally, providing a welcoming environment.
    • Answer incoming phone calls in a professional and courteous manner.
  • Administrative Tasks
    • Review and update patient records, ensuring accuracy and completeness.
    • Collect copayments and balances, and reconcile daily payments with the system batch.
    • Print or send handouts to patients as needed.
  • Team Collaboration
    • Work with other departments to ensure timely and accurate processing of patient information and throughput to the clinic.
    • Communicate with patients and staff to resolve any issues or concerns.
Requirements
  • High School Diploma required; some higher education preferred.
  • Knowledge of medical insurances preferred.
  • Exceptional customer service skills required.
  • Experience working with an EMR/PM required.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Highly organized with strong attention to detail.
  • Quick thinker with ability to pivot in a fast-paced environment.
  • Ability to multi-task in a high-volume environment.
Working Conditions

This is a full-time, non-exempt position. Reliable transportation is essential, as occasional travel to other OrthoNY locations may be required.



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