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Customer Service Representative

2 months ago

South Bend, United States United Farm Family Mutual Insurance Company Full time
Description

Responsibilities:
  • Interact directly with our customers by providing product and service information.
  • Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
  • Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
  • Coordinate problem resolution with appropriate departments.
  • Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
  • Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.
Requirements for Success:
  • Bilingual in Spanish preferred.
  • High School diploma or GED equivalent.
  • Ability to obtain Property and Casualty insurance license within first 2 years.
  • Insurance and/or claims background helpful.
  • Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
  • Requires an understanding of numerical concepts to perform mathematical transactions.
  • Strong attention to detail and accuracy.
IFBI Perks:
  • An organization that values work/life balance
  • Paid Vacation/Sick Leave
  • 401K w/ Match
  • Full Time with a Monday - Friday schedule
  • Potential for a yearly bonus with a possible payout of up to 20% of the salary
  • Contests and Incentives
  • Benefits eligibility within 30 days of employment
  • Negotiable pay based on level of experience
  • Collaborate in a team environment
  • Paid volunteer hours
#FO

#LI-KL1

Qualifications

Education

Required
  • High School or better
Experience

Preferred
  • Bilingual in Spanish preferred
Job Category: Marketing

Job Type: Full-Time

5032 Miami St

South Bend, IN, USA, 46614

ReqID: CUSTO004717