IT Service Delivery Manager, End User Computing

1 week ago

Chicago, United States Northern Trust Full time

** IT Service Delivery Manager, End User Computing (EUC), Engineering**

****

New As a leader within the Digital Workplace Technology team, this role contributes to the development and enhancement on digital workspace solutions that enable our on-site, mobile and remote workforce for end user computing as a whole. **Responsibilities** * Manages and monitors the delivery of services, prioritization of docket items, and the outcomes for the various EUC engineering areas and services under their remit.

* Provides a balanced, cross-functional perspective, liaising with technical support organizations and the business globally to ensure consistency and to help improve efficiency, effectiveness and productivity.

* Performs EUC engineering development and initiative management focused on executing strategic activities that cross functional lines.

* Drives to best in class service and user experience as it relates to capabilities, processes, formality and execution through fostering, raising/tracking issues and conflicts, removing barriers, facilitating solutioning and escalation with a cadence to lead continuous improvement.

* Identifies trends through root cause analysis of incidents, and works with relevant teams to ignite initiatives to solution by way of application/infrastructure change, communication or partner education.

* Provides leadership and problem solving in the management of day to day operational activities of EUC engineering while balancing the responsibilities of various domains including IT Change Management, Incident Management, and Problem Management

* Anticipates and tracks operational and tactical risks and provides strategic solutions.

* Ensures effective communication and updates for Operational Activities including tactical and strategic plans, Major Incidents, and stability.

* Oversees and reports weekly, monthly, quarterly, and annual metrics for EUC technologies

* Serves as escalation point for major Incident and triage activities related to EUC Engineering

* Works closely with Operations team reporting to other technology towers and Chief Technology Officer Operations Hub

* Coach, mentor, train and support team members in the fulfillment of their operational day-to-day obligations

* Provides direction to offshore and onshore Digital Workplace support teams

* Stays up to date on industry regulations, trends, and technology.

***Knowledge/Requirements***

Bachelor's Degree or higher in relevant field or equivalent work experience

Related technology certifications a plus: e.g. ITIL certifications, engineering certifications

6+ years of direct IT operations and engineering experience

6+ years experience of various IT methodologies and principles for the following

* on-prem, cloud and hybrid cloud enterprise infrastructure, MDM / MAM, and support model implementations for Microsoft Windows, OSX and iOS

* supporting technologies including but not limited to authentication, networking, e.g. routing protocols/technologies TCP/IP, DHCP, DNS, LAN, WAN, Wireless and VPN, peripherals, active directory services, GPO

* Operating system deployment, driver management, encryption, etc for Microsoft Windows, OSX and iOS

* Microsoft ATP, Microsoft Defender ATP, MDAV, Azure RMS, Symantec DLP, MFA,

* maintenance and change including patch management, vulnerability management, change management, application testing, packaging and deployment.

* Apple MDM, MAM and compliance, software alternatives, and related technologies/components including but not limited to Apple Business Manager, DEP, VPP, Apple Configurator, MySQL, VMware & Windows server.

* end point conferencing platforms like Microsoft Teams, Cisco Jaber, Cisco WebEx and Zoom

* Global technology experience working with various towers and teams

* Experience with maturing operations and engineering processes, documentation, monitoring capabilities and queue workflow

* ITSM model (Service Now integrations a plus)

* Excellent oral and written communication skills are required

* Highly flexible and adaptable to change

* strong analytical ability, judgment and problem analysis techniques, excellent communication skills, and the ability to work effectively with client and IT management, staff and vendors.

* A self-starter with a passion for technology, teamwork, overcoming challenges, prioritization, problem solving, diagnosis/troubleshooting & providing exceptional customer service

* Strong adaptation skills including the ability to communication at all levels, analytical ability, strong judgment and management skills, and the ability to work effectively with partners, staff, vendors, IT and operational leaders.

* Leadership and organizational skills are required to manage multiple projects, develop periodic goals, manage and motivate team members towards the goals set, and ensure formality as a standard.

***About Northern Trust:***

*Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial* *experience and nearly 20,000 partners, we serve the worlds most sophisticated clients using leading technology and exceptional service.*

***Working with Us:***

*As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company* *that is committed to strengthening the communities we serve* **

*We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:*

* **Gender Equality Index Member** , *Bloomberg*

* **Top Financial & Banking Company** , *Black EOE Journal*, *Hispanic Network Magazine, **Professional WOMAN'S Magazine***

*Wed love to learn more about how your interests and experience could be a fit with one of Americas best banks and most sustainable companies Build your career with us and apply today.*

  • Sr Manager End User Computing

    3 weeks ago

    Chicago, Illinois, United States McDonald's Global Technology Full time

    Job DescriptionCompany Description:McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.Doubling Down on the 4Ds (Delivery, Digital, Drive...

  • Sr Manager End User Computing

    4 weeks ago

    Chicago, Illinois, United States McDonald's Global Technology Full time

    Job DescriptionCompany Description:McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.Doubling Down on the 4Ds (Delivery, Digital, Drive...

  • End User Computing Architect

    1 month ago

    Chicago, United States Dentons Full time

    End User Computing Architect Dentons US LLP is currently recruiting for an End User Computing Architect with expertise in Microsoft Office Suite and iManage DMS Client-side implementations. Join our multinational law firm's Enterprise Solutions team in this subject matter expert role. This position will work primarily remote. Responsibilities: Oversee...

  • End User Computing Architect

    3 weeks ago

    Chicago, United States Dentons Full time

    End User Computing Architect Dentons US LLP is currently recruiting for an End User Computing Architect with expertise in Microsoft Office Suite and iManage DMS Client-side implementations. Join our multinational law firm's Enterprise Solutions team in this subject matter expert role. This position will work primarily remote. Responsibilities: Oversee...

  • End User Computing Architect

    2 months ago

    Chicago, United States Dentons Full time

    End User Computing Architect Dentons US LLP is currently recruiting for an End User Computing Architect with expertise in Microsoft Office Suite and iManage DMS Client-side implementations. Join our multinational law firm's Enterprise Solutions team in this subject matter expert role.  This position will work primarily...

  • End User Computing Architect

    3 weeks ago

    Chicago, United States Dentons Full time

    End User Computing Architect Dentons US LLP is currently recruiting for an End User Computing Architect with expertise in Microsoft Office Suite and iManage DMS Client-side implementations. Join our multinational law firm's Enterprise Solutions team in this subject matter expert role.  This position will work primarily...

  • End User Computing Architect

    4 weeks ago

    Chicago, United States Dentons Canada Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Dentons US LLP is currently recruiting for an End User Computing Architect with expertise in Microsoft Office Suite and iManage DMS Client-side implementations. Join our multinational law firm's Enterprise...

  • End User Computing Architect

    7 days ago

    Chicago, United States Dentons Canada Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Dentons US LLP is currently recruiting for an End User Computing Architect with expertise in Microsoft Office Suite and iManage DMS Client-side implementations. Join our multinational law firm's Enterprise...

  • End User Computing Architect

    5 days ago

    Chicago, Illinois, United States Dentons Canada Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertSelect how often (in days) to receive an alert:Dentons US LLP is currently recruiting for an End User Computing Architect with expertise in Microsoft Office Suite and iManage DMS Client-side implementations. Join our multinational law firm's Enterprise...

  • Software Engineer

    4 days ago

    Chicago, United States End-User Computing Division, Broadcom Full time

    The Elevator Pitch: Why will you enjoy this new opportunity?You have an analytical mind and a passion for the craft of software engineering, and you love solving problems and learning new things. Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose...

  • Software Engineer

    4 days ago

    Chicago, United States End-User Computing Division, Broadcom Full time

    The Elevator Pitch: Why will you enjoy this new opportunity?You have an analytical mind and a passion for the craft of software engineering, and you love solving problems and learning new things. Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose...

  • Software Engineer

    3 hours ago

    Chicago, United States End-User Computing Division, Broadcom Full time

    The Elevator Pitch: Why will you enjoy this new opportunity?You have an analytical mind and a passion for the craft of software engineering, and you love solving problems and learning new things. Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose...

  • End User Computing Analyst

    3 weeks ago

    Chicago, United States Canadian Imperial Bank of Commerce Full time

    End User Computing Analyst page is loaded End User Computing Analyst Apply locations Chicago, IL time type Full time posted on Posted 3 Days Ago job requisition id 2403935 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we...

  • Systems Engineer | End User Computing

    4 weeks ago

    Chicago, United States Concurrency Full time

    Who We Are  At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner, a ServiceNow Elite Partner, and recipient of...

  • Service Desk and End-User Support Manager

    2 weeks ago

    Chicago, United States Stratadecision Full time

    How you’ll make an impact: As our Service Desk and End-User Support Manager, you will be responsible for managing the daily operations of the Service Desk. This includes implementation of ITSM best practices, asset and inventory management. This position is based in our Chicago headquarters (200 E. Randolph Street) and must be onsite 2 days a week. In this...

  • End User Support Specialist

    2 weeks ago

    Chicago, United States Coeur Mining Full time

    Job DescriptionJob DescriptionEnd User Support SpecialistOur purpose statement is, We Pursue a Higher Standard. Everything we do is fueled by this statement; it is our foundation and inspiration for our actions every day. At Coeur, we PROTECT our people, places and planet, DEVELOP quality resources, growth and plans, and DELIVER impactful results through...

  • End User Program Manager

    7 days ago

    Chicago, United States Jellyvision Full time

    **End User Program Manager** **Who we are** Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits. We are raising the bar—for benefits and the employee experience (for our employees and those of the customers we serve) - by scaling personalization, compassion and an earnest intent to be helpful in all that...

  • Service Desk and End-user Support Manager

    4 weeks ago

    Chicago, United States Strata Decision Technology Full time

    **How you'll make an impact**: As our Service Desk and End-User Support Manager, you will be responsible for managing the daily operations of the Service Desk. This includes implementation of ITSM best practices, asset and inventory management. This position is based in our Chicago headquarters (200 E. Randolph Street) and must be onsite 2 days a week. In...

  • End User Support Analyst V

    3 weeks ago

    Chicago, United States Syntricate Technologies Full time

    Job Description: Responsibilities: Under minimal supervision, provide information systems level 1, 2 and 3 technical support to the end user community. Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end. Participates in the resolution of chronic problems and/or other technical...

  • End User Support Analyst V

    3 weeks ago

    Chicago, United States Syntricate Technologies Full time

    Job Description: Responsibilities: Under minimal supervision, provide information systems level 1, 2 and 3 technical support to the end user community. Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end. Participates in the resolution of chronic problems and/or other technical...