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Patient Services Rep/Medical Assistant
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Come join the team at Jacksonville Sinus & Nasal Institute, Jacksonville's premier location for treatment and management of Sino-nasal disorders A part of North Florida Surgeons and affiliated with Baptist Health, this new and growing practice of fellowship trained sinus surgeons is seeking a motivated and patient-centric care team to create a culture of excellence for patients throughout northeast Florida and southeast Georgia.Here is what you will do:Welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communicationsSchedule appointments following established office protocolsVerify patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductiblesDemonstrates the ability to correctly communicate benefits to patients.Obtain and assure appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)Post charges accurately to patient accounts utilizing prior basic knowledge of CPT Codes, ICD10 codes and modifiersCollect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiativesMaintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessaryAnswer patient calls, electronic messaging, letters and other correspondence as appropriate in an acceptable time frameMaintain accurate personnel records and files pertaining to physician clinic and surgery calendars/schedules Requirements Must be dynamic, energetic, and detail orientedWe are looking for a self-starter possessing strong interpersonal and organizational skills.The applicant must have excellent verbal and written communication skills and the ability to multi-taskComplies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and proceduresProficiency in Microsoft office software, especially Excel, Outlook, WordAbility to support and implement new ideas and technology in daily workload to improve practice workflowPrior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferredMust demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful mannerEstablishes and maintains effective working relationships with vendors, employees, other managers and physiciansMust provide two professional references including preferred mode of contact.
