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Customer Service Representative- Remote
2 months ago
* Review and process phone, fax, and e-mailed orders into the order entry system to ensure that shipments are expedited in a timely and accurate manner.
* Develop strong relationships with customers and sales representatives.
* Provide customers with timely communications regarding products and the status of their orders.
* Greet and direct customer/reception calls as appropriate.
* Adherence to all SOPs, protocols, policies, regulatory requirements and current Good Manufacturing Practices (cGMP).
* Investigate problems related to shipment of product, credits and customer inquiries.
* Maintain department records.
* Document customer calls as needed.
* Effectively interface with hospitals, wound care centers and physicians to ensure the highest level of customer service is attained.
* Other duties as assigned.
* Outstanding call handling skills
* Excellent verbal and written communication skills
* Attention to detail and follow through
* Exceptional organizational and multi-tasking competence with the ability to perform effectively and accurately under stress
* Superior problem resolution skills
* Ability to work independently as well as part of a tightly knit team
* Flexibility; a team member who works effectively with management, fellow team members and personnel of all departments
* Dedication to providing superior, high quality customer service to both customers and outside sales force
* Motivated by a desire to improve both self and departmental functioning and quality through ongoing growth, development and a commitment to excellence
* Bachelors degree preferred
* Experience working in a manufacturing environment, especially in the medical device, biotechnology or healthcare industries preferred
* 3-5 years' customer service or relevant experience required
* Familiarity with the sales order cycle
* Knowledge of the shipping process and experience dealing with UPS and FedEx
* PC / software proficiency
* Familiarity with MS Office and MS Excel is required
* Microsoft Dynamics AX knowledge a plus
* Ability to effectively write business correspondence and procedure documentation, and to present information and respond to questions from groups of managers, clients, customers, and the general public
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, as well as to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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