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Pontch. Night Audit

3 months ago

New Orleans, United States Pontchartrain Hotel Full time

New Orleans, LA (Lower Garden District area) | United States Job Views: 11 USD Negotiable Job Description: Pontch. Night Audit from the Company Pontchartrain Hotel . This latest job vacancy is located in the city New Orleans, LA (Lower Garden District area) . This job opening is open to job seekers who have a Bachelor Degree . Job Responsibility: Reports to: Rooms Division Manager, position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan, it is who we are in everything we do. We believe in the power of People, Place, and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate. THE ROLE The Night Auditor role is not a front desk receptionist hiding behind a desk. At the Pontchartrain Hotel, the Night Auditor owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. WHAT YOU WILL DO Posts room charges and taxes to guest accounts. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. Transfer charges and deposits to master accounts. Checks to see that all charges are assigned to the appropriate departments. Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary. Verify that all charges posted from the POS Software have reached the correct guest folios. Verifies all account postings and balances. Verifies that room rates are correct and posts those rates to guest accounts. Monitors the current status of coupon, discount, and other promotional programs. Function as a Front Desk Ambassador especially in terms of check-in and check-out procedures. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. Check figures, postings, and documents for accuracy. Prepare of End of day procedure. Follow the End of Day / Night Audit Checklist. Must have complete knowledge of emergency procedures. Balance the day's charges, making corrections as necessary. Performs wake-up calls. Run end of day process in property management software (PMS). Understand principles of auditing, balancing, and closing out accounts. Knows how to operate PMS and other front office equipment. Respond to guest needs, special requests and complaints. Supervise all Overnight staff (Valet, Engineering and Security). Report any guest issues to Senior Management. Complete all incident reports in a timely manner. WHAT YOU WILL NEED Passion for the people, place, and culture of our community. Good reading, writing and oral proficiency in the English language. College degree preferable. Minimum of 1 year of experience in a Guest Services Supervisory position. Intermediate skills in Microsoft Excel and Word. Ability to lift to 25 lbs. for handling guest luggage. Ability to work various shifts, including days, nights, weekends, and holidays. Benefits: We offer a comprehensive array of valuable benefits to protect your health, your family, and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment. Keywords: Closed Date: 2024-08-30 Company Info Pontchartrain Hotel New Orleans, LA (Lower Garden District area), United States #J-18808-Ljbffr