Guest Service Expert

2 weeks ago

St Paul, United States Marriott International Inc Full time

Guest Service Expert at Marriott International, Inc summary: The Guest Service Expert is responsible for creating a memorable dining experience for guests at the Courtyard Minneapolis-St. Paul Airport. This role involves serving food and beverages, interacting with guests, ensuring cleanliness, and maintaining quality service standards. The position requires strong communication skills and the ability to perform a variety of physical tasks related to food service. Additional Information Evening Shift, Bistro Server, Part-Time, Weekends Job Number 24213093 Job Category Food and Beverage & Culinary Location Courtyard Minneapolis-St. Paul Airport, 1352 Northland Drive, Mendota Heights, Minnesota, United States, 55120 VIEW ON MAP Schedule Part Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you. Keywords: guest service, food service, bistro server, hospitality, customer experience, restaurant, dining, Mendota Heights, part-time, service industry

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