Benefits/LOA Specialist

3 weeks ago

San Antonio, United States MILLENNIUMSOFT Full time

Position : Benefits/LOA Specialist - RemoteLocation : San Antonio, TXDuration : 10 MonthsTotal Hours/week : 40.001st ShiftClient: Medical Device CompanyJob Category: Human ResourcesLevel Of Experience: Mid-LevelEmployment Type: Contract on W2 (Need US Citizens or GC Holders Only)Workdays/hours: M - F 8am - 5pmJob Description:1. Position Summary (Purpose & Fundamental Goals of the Position):The Benefits/LOA specialist reports to the North Americas Associate Service Center (NAASC) Total Rewards Benefits Manager.The specialist is responsible for the planning, organizing, and coordinating the service delivery of the Total Rewards Benefits Administration programs, to ensure a positive customer experience.The specialist is expected to gain in-depth knowledge and stay apprised of BDs Health & Welfare(H&W) and Leave of Absence programs (LOA) and policies (U.S and Canada).The Benefits/LOA specialist will utilize discretion in decision-making and being a subject matter expert in the administration of the Benefits Administration programs for North America Operations.The specialist supports the Customer Interaction Center (CIC) or Tier 1 in developing and updating call scripts and managing Tier 2 inquiries.The position provides expertise and is a point of contact cross functionally within ASC, in partnership with two Program Center of Excellence (CoE) representatives (H&W and LOA CoEs).Key Responsibilities (Top Tasks & Outcomes for Which This Position Will be Accountable)Collaborates with internal/external resources to support the administration of the Companys Health & Welfare and Leave of Absence programs as required.Works directly with outside vendors on daily transactions, special projects, and issue resolution. Document and maintain key processes, procedures, and guides for benefit plans administration.Supports and responds to internal requests in the collection of audit data for program compliance and control requirements.Assist with the maintenance of summary plan descriptions, presentations, participant guides, and employee benefit program communication for call scripts.Serves as the subject matter expert for the both the H&W and LOA programs, policies, and processes in support of issue resolution.Manages the vendor partnership to include operational regular meetings, day to day inquiries from vendors in support of compliance with plan documents and regulations, SLA, and overall contract agreements.Responsible for the implementation of the Annual Enrolment benefits.Responsible for the coordination of benefits related activities including those with external benefits vendors - coordination of premium payments, vendor mapping, data issues and verification, solicit beneficiary forms, coordinate address searches, court orders and reporting/reconciliations.Supports the BD Healthy Lives program activities and the tuition reimbursement process.Serves as a subject matter expert and practice all associate Leave of Absence policies and processes including but not limited to: Corporate sponsored Disability Policies, Federal FMLA, Military leave, STD/LTD, OSHA reporting, State Sponsored FLA, HIPPA, USERA, and other Leave of Absence related legislation and policies across US and Canada.Identify and recommend methods to update, simplify and enhance processes, procedures, and technologies. Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.Research and provide CIC tier 1 with technical tier 2 support and guidance on the Benefit Administration programs and processes (respond to and resolve increasingly complex issues).Partners and collaborates with the Benefit Administration CoEsfor effective delivery of the programs. Act in a consultative and project management role to CoE to define and implement program delivery. Identify process and systems implications of, and solutions to, new or modified programs and policies.Research and manages employee, manager, and human resources business partner (HRBP) questions and escalations through the case management tool.Educational Qualifications & PreviousExperienceBachelors Degree with a professional HR/Business Administration qualification or Diploma with equivalent working experiencePrevious experience in the operation and administration of Benefit ProgramsMinimum of 3 years experience in Benefits Program (H&W and LOA) administration and preferred in a mid/large size Global organization.HR Generalist experience a plusSpecific experience with vendor management of large and highly complex retirement plans preferred.Preferred:Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP)Professional of Human Resources (PHR/SPHR) CertificationSix Sigma or Lean Management CertificationProject Mgmt experienceKnowledge, Skills & AbilitiesKnowledge of retirement program administration and compliance. Knowledge of IRS, ERISA, HIPAA, ACA, FMLA, ADAAA and DOL regulationsExcellent oral and written communication skills with the ability to independently compose routine written communicationsProficient in H&W and LOA end to end processingWorkday and SAP experience is desirableProficient in Microsoft Office including Excel, Word, Power Point, and OutlookStrong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policiesStrong problem solving and analytical abilityApplicable Operational LanguagesEnglish Expert proficiency in English, with at least one other language preferred (Spanish)#J-18808-Ljbffr

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