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Customer Relations Associate

2 months ago

Silver Spring, United States DARCARS Automotive Group Full time

DARCARS Automotive Group

is now hiring a

Customer Relations Associate

to join our team We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service. Responsibilities: Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues. Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication. Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations. Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference. Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes. Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management. Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement. Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints. Qualifications: High school diploma or GED. Proven experience in customer service, sales, or related roles, preferably in the automotive industry. Excellent communication, interpersonal, and problem-solving skills. Strong attention to detail and ability to multitask in a fast-paced environment. Willingness to learn our CRM software. Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations. Fluency in Spanish desired but not required. Join our team and be part of an exciting opportunity to make a meaningful impact on customer satisfaction and loyalty in the automotive industry Benefits Insurance: medical, vision, dental Short-term and long-term disability plans Life Insurance 401(k) PTO and Paid Holidays Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives Internal career advancement opportunities DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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