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Field Service Engineer II, Minnesota

3 months ago

Rochester, United States Ultima Genomics Full time

Rapidly Growing Life Sciences Technology CompanyUltima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 350 employees, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health. We are looking for a highly motivated Field Service Engineer II, currently located in Minnesota, to join our teamHow You'll ContributeProvide on-site service to one primary account; including repair and installation of company instrumentation, operation of instruments when needed and managing lab inventoriesReview technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customersMaintain records of tool configurations pertaining to hardware, software, consumables, and application releasesManage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and productExceed customer expectations of service, support, and the product under developmentSummarize and communicate issues to development engineers for triage and participate in root cause analysis investigationsOther duties as assigned Qualifications, Skills, Knowledge & AbilitiesBS in scientific or engineering field2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industryExperience in electro-mechanical assembly, server installations, and instrumentation troubleshootingSkilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)Ability to work independently and in a groupGood people skillsTalented at building prototypes from preliminary drawings and schematicsMeticulous and detail oriented. Excellent organizational and verbal and written communication skillsMotivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary teamAbility to travel domestically and internationally, up to 20% of the time. Holding a valid US driver's license is required At Ultima Genomics, your base pay is one part of your total compensation package. This role pays between $37 and $40 per hour, if performed in Minnesota, and your actual base pay will depend on your skills, qualifications, experience, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics' EEO Policy and Know Your Rights. If you have a disability or special need that requires accommodation, please let us know by contacting recruiting@ultimagen.com.