Director Of Project Services
3 weeks ago
OVERVIEW
This Director must maintain complete control of a portfolio of infrastructure projects across multiple geographic regions in a variety of industries. Tracking, managing, and reporting project scope, schedule, revenue/budget, and risk issue KPIs. Manage client expectations and risks across the enterprise. Maintain project portfolio updates, maintain trusting relationships, identify project risks early and drive profitability, morale, quality, and innovation. Expertise building technical work breakdown structures, project plans, cost-plus and value-based pricing models.
RESPONSIBILITIES
* Proven prior experience performing all Project Management Office responsibilities and functions, including portfolio planning, pricing, project initiation, execution, closeout, and risk management across a variety of IT Infrastructure disciplines (Networking, Data Center, Cloud, Virtualization, Security and End Points).* P&L responsibility for Project Services division* Experience managing enterprise technology project portfolio in a matrixed organization* Balancing technical resource availability against demand and prioritizing client needs:* Work with engineering to create project work break-down plans, resource plans, budgets and timelines* Identifies specific resources needed and works with engineering management to schedule* Manages day-to-day operational aspects of division across teams* Effectively applies our methodology and enforces project standards* Presents KPI and Project status to clients* Manages divisional (Project Services) financial performance against plan/budget
* Client Management* Manages day-to-day client interaction and expectations* Communicates with clients to identify needs and evaluate project risks* Continually seeks opportunities to increase customer satisfaction and deepen client relationships
QUALIFICATIONS:
* Mastery of Project Management Institute (PMI) best practices* Expertise with large-scale Project Portfolio management and management tools* Technical understanding in the areas of LAN/WAN networking, wireless, desktop deployments, virtualization, unified communications, and the various Microsoft technologies* "Digital Transformation" / Cloud Migration and infrastructure experience a plus* Ability to harness resources across teams to deliver the most value for the company* PMP certification strongly preferred* Understands how to communicate difficult/sensitive information tactfully* Excellent communication skills (verbal, written, and presentation)* Polished professional presence and ability to present to clients and lead meetings
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