Cash Collector

4 weeks ago

Horsham, United States Axelon Full time
Cash Collector
Horsham, PA
12 Months

This position may require driving from different offices at times for training and collaboration with different team members.

Description:

Role Description:
  • Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
  • nalyze accounts and achieve collection targets as per Dialer Strategy.
  • Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
  • Manage collections and provide early stage customer service to avoid any customer complaints.
  • Coordinate with cash applications team for accurate application of funds and remittance advice.
  • Work on disputes of assigned portfolio to drive resolution/closure.
  • Work on unapplied cash of assigned portfolio.
  • Manage portfolio review calls with internal/external stakeholders.
  • Process adjustments, write off, netting requests, refunds, Account Reconciliations. Maintain daily adherence as per business requirements.
  • nalyzing daily AR reports to drive cash collection.

Requirement and Qualifications:
  • 5-7 years of experience required in North America/Canada Collections.
  • Proficient in both verbal & written communication with excellent American pronunciation. Proficiency in GETPAID/Collection tools.
  • System knowledge in ERP's - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
  • Work experience in a shared service contact center in mandatoryDriving to the other offices when necessary for collaboration and training.

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