Front Desk Agent

2 weeks ago

Austin, United States La Quinta Austin - Mopac North at The Domain Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

La Quinta Austin - Mopac North at The Domain

11901 North Mopac Expway Austin, TX 78759

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Agent

    2 weeks ago

    Austin, United States White Lodging Full time

    At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering m Front Desk, Agent, Hospitality, Hotel, Lodging

  • Front Desk Agent

    2 weeks ago

    Austin, United States Hyatt Centric Austin-DowntownCongress Street Full time

    Hyatt Centric Congress Avenue Austin is looking for a full-time Front Desk Agent to join our Front Desk team! As a Hyatt Centric Austin colleague, you will enjoy the following benefits: Free Parking or Commuter Stipend Free Hyatt Hotel Stays Deep discounts on stays for you and your family Medical/Dental/Vision benefits after 30 days (full-time) ...

  • Front Desk Agent

    2 weeks ago

    Austin, United States Omni Hotels Full time

    Location: Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center...

  • Front Desk Agent

    2 weeks ago

    Austin, United States Sincere Hospitality Full time

    Job Opportunity: Front Desk Agent at Heywood Hotel, Austin Are you an Austin know-it-all? Love working with people and creating fantastic experiences? Join our small and mighty team! The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to help our guests fall in...

  • Front Desk Agent

    2 weeks ago

    Austin, United States Crescent Hotels and Resorts Full time

    **Description** At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your...

  • Front Desk Agent

    2 weeks ago

    Austin, United States Crescent Services Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Agent

    4 weeks ago

    Austin, United States MCR Hotels Full time

    TheFront Desk Agentat theFairfield Inn and Suites by Marriott Austin Northwest/ Domain Areais responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.ESSENTIAL FUNCTIONS :Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay,...

  • Front Desk Agent

    2 weeks ago

    Austin, United States MCR Hotels Full time

    The Front Desk Agent at TownePlace Suites by Marriott Austin Parmer Tech Ridge is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Agent

    1 week ago

    Austin, TX, United States MCR Hotels Full time

    The Front Desk Agent at the TownePlace Suites by Marriott Austin/Parmer Tech Ridge is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS : # Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their...

  • Front Desk Supervisor

    5 days ago

    Austin, Texas, United States Remington Full time

    Job DescriptionThis is a management role that requires exceptional leadership skills, as well as the ability to multitask and prioritize tasks effectively. As a Front Desk Manager at Remington, you will be responsible for ensuring that all guests receive a high level of service, while also maintaining a positive and productive work...

  • Front Desk Agent

    2 weeks ago

    Austin, United States Aimbridge Hospitality Full time

    Job Summary $17.00/HR (AM/PM Shifts) Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties....

  • Front Desk Agent

    2 weeks ago

    Austin, United States Element Austin Northwest Full time

    Job Summary: $17.00/HR Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive...

  • FRONT DESK AGENT

    2 weeks ago

    Austin, United States AT&T Hotel & Conference Center Full time

    Come join our Front Office team as a full-time OR part-time Front Desk Agent! We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em! *Scroll down to bottom of Job Description to acquire link to apply directly with COMPASS GROUP.   Responsibilities & Position Purpose Greets and registers guests, providing prompt and courteous...

  • Front Desk Agent | ARRIVE Austin

    1 week ago

    Austin, United States ARRIVE Hotel Austin Full time

    Description FRONT DESK AGENT | ARRIVE HOTEL AUSTINPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE AUSTIN:...

  • Front Desk Agent | ARRIVE Austin

    6 days ago

    Austin, United States ARRIVE Hotel Austin Full time

    Description FRONT DESK AGENT | ARRIVE HOTEL AUSTINPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE AUSTIN:...

  • Front Desk Agent

    2 weeks ago

    Austin, United States Fairfield Inn Austin South Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 weeks ago

    Austin, United States aloft South Austin Full time

    Job Summary: $16.00/HR (Flexible Availability) Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge...

  • Front Desk Hospitality Agent

    2 weeks ago

    Austin, United States Sonder Holdings, Inc. Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Front Desk Team Lead

    54 minutes ago

    Austin, Texas, United States Omni Hotels Full time

    Company OverviewThe Omni Austin Hotel Downtown is a luxury hotel located in the heart of Austin, Texas. Our hotel is part of a renowned hospitality brand that prides itself on exceptional service and luxurious amenities.Job DescriptionWe are seeking a highly motivated and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you...

  • FRONT DESK AGENT

    2 weeks ago

    Austin, United States Compass Group USA Full time

    FRONT DESK AGENT (FULL TIME & PART TIME)Click Here to Apply OnlineJob Description Flik Hospitality Group We are hiring immediately for full time and part time FRONT DESK AGENT positions.Location: Austin UT - 1900 University Avenue, Austin, TX 78705 Note: online applications accepted only.Schedule: Full time and part time schedules. Monday - Friday and...